Shift Leader: Elevate the Customer Experience

Harri; Bradwell CP; On-site; GBP 21,000 - 32,000; Part time

Job summary

Starbucks in the United Kingdom is seeking a shift supervisor to support the store manager in daily operations. The role focuses on deploying partners, delegating tasks, and maintaining the Starbucks Experience for customers while modelling Starbucks guiding principles.

You will lead the shift team, ensure opening/closing duties, uphold cash handling, safety standards, and deliver legendary customer service.

Qualifications

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build relationships.

Responsibilities

• Assists with opening and closing duties.
• Maintains a calm demeanor during high volume or unusual events.
• Communicates information to the manager to respond to customer needs.
• Provides coaching and feedback to partners as needed.
• Delivers legendary customer service and connects with customers.
• Develops positive relationships with the shift team.
• Executes store operations during scheduled shifts.
• Follows cash handling and safety procedures to ensure security.
• Ensures proper cash management practices with the shift team.
• Monitors partner performance and morale during the shift.

Skills

Direct the work

Learn quickly

Effective communication

Retail knowledge

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks in the United Kingdom is seeking a shift supervisor to support the store manager in daily operations. The role focuses on deploying partners, delegating tasks, and maintaining the Starbucks Experience for customers while modelling Starbucks guiding principles.

You will lead the shift team, ensure opening/closing duties, uphold cash handling, safety standards, and deliver legendary customer service.