Shift Lead: Customer Experience & Team Coach

Harri; Newmarket; On-site; GBP 21,000 - 26,000; Full time

Job summary

Starbucks in the United Kingdom is seeking a Store Operations Associate to support the store manager during scheduled shifts. You will deploy partners, delegate tasks, and help create the Starbucks Experience for customers while modeling Starbucks guiding principles.

This role requires a customer‑focused mindset, strong teamwork, and the ability to endure busy periods with a calm, professional attitude. You will contribute to operational excellence and ensure safety and quality in every service

Qualifications

• Customer service experience in a retail or restaurant environment, 1 year.

Responsibilities

• Assist with store operations during scheduled shifts and deploy partners.
• Delegate tasks to partners to ensure the Starbucks Experience.
• Model Starbucks guiding principles during shifts.
• Maintain cash handling and safety procedures as required.
• Foster a positive team environment and deliver consistent customer service.

Skills

Directing others

Learning quickly

Oral communication

Retail environment

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks in the United Kingdom is seeking a Store Operations Associate to support the store manager during scheduled shifts. You will deploy partners, delegate tasks, and help create the Starbucks Experience for customers while modeling Starbucks guiding principles.

This role requires a customer‑focused mindset, strong teamwork, and the ability to endure busy periods with a calm, professional attitude. You will contribute to operational excellence and ensure safety and quality in every service