Shift Supervisor: Customer Experience Leader

Aluminiosteverga; Spalding; On-site; GBP 23,000 - 29,000; Full time

Job summary

Starbucks in the United Kingdom is seeking a dedicated shift supervisor to assist the store manager in delivering the Starbucks Experience during scheduled shifts. You will lead partners, ensure cash handling and safety, and coach teammates to uphold standards.

Responsibilities include managing opening/closing, maintaining attendance, and delivering legendary service while building positive relationships with customers and staff. A collaborative, customer-first mindset is essential.

Qualifications

• Ability to direct the work of others in a retail setting.
• Able to learn quickly and adapt to busy shifts.
• Clear and effective oral communication with customers and colleagues.
• Knowledge of retail operations and store workflows.
• Strong interpersonal skills to engage with customers and partners.
• Capable of working as part of a team and supporting colleagues.
• Ability to build positive relationships with customers and staff.

Responsibilities

• Assists the store manager in executing store operations during scheduled shifts.
• Leads and delegates tasks to partners to maintain Starbucks standards.
• Delivers legendary customer service and responds to customer needs.
• Grooms partners on performance with constructive coaching.
• Ensures cash handling and safety policies are followed during shifts.
• Maintains regular attendance and punctuality.
• Supports opening and closing duties as assigned.

Skills

Direct the team

Quick learner

Oral communication

Retail knowledge

Interpersonal skills

Team player

Relationship building

Job description

Starbucks in the United Kingdom is seeking a dedicated shift supervisor to assist the store manager in delivering the Starbucks Experience during scheduled shifts. You will lead partners, ensure cash handling and safety, and coach teammates to uphold standards.

Responsibilities include managing opening/closing, maintaining attendance, and delivering legendary service while building positive relationships with customers and staff. A collaborative, customer-first mindset is essential.