Store Shift Leader & Customer Experience Coach

Starbucks Coffee Company; Skelmersdale; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days holiday

Free drinks on shift

Bean stock options

Comprehensive training

Job summary

Starbucks Coffee Company in the United Kingdom is seeking an assistant manager to lead shifts, drive commercial results and deliver world‑class customer experience for partners and customers. You will own KPIs, coach teams, deploy shifts, and help launch new initiatives while upholding health and safety standards.

The role offers opportunities for career growth within our store and support centre. Training is provided by in‑store coaches, with a focus on leadership, service excellence and store

Qualifications

• Experience leading a team in a fast‑paced retail or hospitality environment.
• Strong customer focus and commercial awareness.
• Ability to translate metrics into actionable steps.

Responsibilities

• Lead shifts with focus on delivering commercial results and a world‑class customer experience.
• Own KPIs including labour efficiency, waste reduction, and sales performance.
• Ensure shift deployment meets planned roles and routines, adjusting to optimise customer experience.
• Observe partner performance, coach and provide feedback.
• Lead and embed new initiatives and product launches at store level.
• Maintain compliance with health & safety, food safety and security standards.

Job description

Starbucks Coffee Company in the United Kingdom is seeking an assistant manager to lead shifts, drive commercial results and deliver world‑class customer experience for partners and customers. You will own KPIs, coach teams, deploy shifts, and help launch new initiatives while upholding health and safety standards.

The role offers opportunities for career growth within our store and support centre. Training is provided by in‑store coaches, with a focus on leadership, service excellence and store