Assistant Manager - Lead Shifts, Drive Customer Experience

Starbucks Coffee Company; Castle Point; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

28 days holiday

Free drinks & food on shift

Bean stock options

Training & Global Academy access

Partner discounts

Job summary

Starbucks Coffee Company in the United Kingdom is seeking an assistant manager to lead a store, deliver outstanding customer experiences, and own operational standards alongside the leadership team.

You will train and coach partners, drive KPIs like labour, waste, and sales, manage shifts, and implement launches while upholding health and safety standards. Competitive salary and benefits offered.

Qualifications

• Previous experience leading a team in a dynamic, fast-paced, customer-focused retail or hospitality environment.
• Ability to translate metrics into actions while managing people and operational priorities.

Responsibilities

• Leading shifts with a focus on delivering commercial results and world-class customer experience; ensuring every partner is set up for success.
• Taking ownership of KPIs including labour efficiency, waste reduction, and sales performance.
• Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience.
• Observing partner performance, coaching and providing feedback.
• Recognising and celebrating partner achievements during and after shifts; acting as the store's duty manager when scheduled.

Job description

Starbucks Coffee Company in the United Kingdom is seeking an assistant manager to lead a store, deliver outstanding customer experiences, and own operational standards alongside the leadership team.

You will train and coach partners, drive KPIs like labour, waste, and sales, manage shifts, and implement launches while upholding health and safety standards. Competitive salary and benefits offered.