Shift Supervisor: Customer Experience Leader

Harri; Costessey; On-site; GBP 15,000 - 18,000; Full time

Job summary

Starbucks in Costessey, United Kingdom is seeking a trusted shift supervisor to work with the store manager to run daily operations during scheduled shifts. You will deploy partners, assign tasks and help deliver the Starbucks Experience to customers while modeling the company values.

You will lead by example, coach partners, ensure cash handling and safety procedures are followed, and help maintain a welcoming Third Place environment.

Qualifications

• Retail or restaurant customer service experience.
• Ability to direct others.
• Strong communication and interpersonal skills.
• Ability to work as part of a team.
• Punctual and reliable.

Responsibilities

• Maintains Starbucks standards during shifts and supports the store manager.
• Delegates tasks to partners to ensure smooth operations.
• Delivers legendary customer service by putting the customer first.
• Goes opening and closing duties as assigned and adheres to policies.
• Follows cash handling, safety and security procedures for each shift.
• Trains new partners and provides coaching as needed.

Skills

Direct the work of others

Customer service

Communication skills

Teamwork

Interpersonal skills

Job description

Starbucks in Costessey, United Kingdom is seeking a trusted shift supervisor to work with the store manager to run daily operations during scheduled shifts. You will deploy partners, assign tasks and help deliver the Starbucks Experience to customers while modeling the company values.

You will lead by example, coach partners, ensure cash handling and safety procedures are followed, and help maintain a welcoming Third Place environment.