Shift Leader: Elevate Service, Coach Teams & KPIs

Starbucks Coffee Company; Hanley; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days holiday

Free drinks on shift

Bean stock options

Training & Global Academy

Perks at Work discounts

Life assurance

Home Sweet Loan

Employee Assistance Programme

Rewards for long service

Career opportunities

Job summary

Starbucks Coffee Company in the United Kingdom is seeking an assistant manager to lead shifts, drive KPI results and deliver a world‑class customer experience. You will coach partners, deploy staffing to meet demand and uphold brand and safety standards.

This role involves analysing financial and operational data to improve performance, launching new initiatives, and coaching teams to deliver consistent quality.

Qualifications

• Previous experience leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment.
• Ability to translate metrics into actions while confidently managing both people and operational priorities.
• Commercial acumen with the ability to drive sales and efficiency.

Responsibilities

• Lead shifts to deliver KPI targets and world-class customer experience.
• Own KPIs including labour efficiency, waste reduction, and sales performance.
• Ensure shift deployment meets planned roles and routines, adjusting to optimise customer experience.
• Observe partner performance, coach and provide feedback.
• Recognise and celebrate partner achievements during and after shifts.
• Act as the store’s duty manager when scheduled and be accountable for operational decisions.
• Maintain brand and operational standards.
• Use financial and operational data to improve shift performance and inform decisions.
• Train partners to deliver consistent quality, efficiency, and service excellence.
• Lead and embed new initiatives and product launches at store level.
• Maintain compliance with health & safety, food safety and security standards.

Skills

Leadership

People management

Customer experience

Analytical thinking

Training and coaching

Retail/hospitality experience

Job description

Starbucks Coffee Company in the United Kingdom is seeking an assistant manager to lead shifts, drive KPI results and deliver a world‑class customer experience. You will coach partners, deploy staffing to meet demand and uphold brand and safety standards.

This role involves analysing financial and operational data to improve performance, launching new initiatives, and coaching teams to deliver consistent quality.