Shift Supervisor - Elevate the Customer Experience

Harri; Bourne; On-site; GBP 12,000 - 15,000; Full time

Job summary

Starbucks Bourne, England is seeking a shift supervisor to assist the store manager in executing store operations during scheduled shifts. This role deploys partners and delegates tasks to ensure the Starbucks Experience for customers is delivered.

The incumbent models the guiding principles of Starbucks during every shift. Responsibilities include coaching partners, maintaining performance, and communicating needs to the manager.

Qualifications

• Direct the work of others.
• Learn quickly and adapt to changing tasks.
• Effective oral communication with customers and partners.
• Knowledge of the retail environment and customer service expectations.
• Strong interpersonal skills to collaborate with the team.
• Ability to work as part of a team and support shift goals.
• Ability to build relationships with customers and colleagues.

Responsibilities

• Acts with integrity and promotes Starbucks culture, values and mission.
• Maintains calm demeanor during high volume or unusual events to keep store operations on standard.
• Communicates store needs to the manager to respond to customer demand.
• Assists with partner training and provides coaching on performance during shifts.
• Helps create a positive team environment and monitors partner morale.
• Delivers legendary customer service and connects with customers to meet needs.
• Organizes opening and closing duties and ensures smooth store operations.
• Adheres to cash handling, safety, and security policies to protect partners.
• Ensures proper cash management and follows register procedures during shifts.
• Maintains regular attendance and punctuality and supports a reliable shift team.
• Provides quality beverages and food, following recipes and presentation standards.

Skills

Direct others

Learn quickly

Oral communication

Retail environment

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks Bourne, England is seeking a shift supervisor to assist the store manager in executing store operations during scheduled shifts. This role deploys partners and delegates tasks to ensure the Starbucks Experience for customers is delivered.

The incumbent models the guiding principles of Starbucks during every shift. Responsibilities include coaching partners, maintaining performance, and communicating needs to the manager.