Store Shift Leader: Drive Customer Experience and Growth

Starbucks Coffee Company; Basingstoke; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days holiday

Free drinks & food on shift

Staff discounts

Training & development

Life assurance

Employee Assistance Programme

Perks at Work discounts

Career progression

Job summary

Starbucks Coffee Company in the United Kingdom is seeking an experienced Assistant Store Manager to lead daily operations and deliver outstanding customer experiences. You will partner with the store leadership team to drive sales, manage labour, and uphold brand standards across shifts.

The role requires proven leadership in a fast-paced retail or hospitality environment, a growth mindset, and the ability to translate metrics into actions while coaching partners to deliver exceptional service.

Qualifications

• Experience leading a team in fast-paced retail or hospitality.
• Proven ability to translate metrics into actions and drive commercial results.
• Strong customer service mindset and partner engagement.

Responsibilities

• Lead shifts with focus on commercial results and customer experience.
• Own KPI performance including labour and sales.
• Coach and develop partners, provide feedback, and recognise achievements.
• Ensure brand and operational standards are consistently met.

Skills

Team leadership

Customer service

KPI tracking

Retail experience

Financial acumen

Tools

POS system

Staff scheduling software

Job description

Starbucks Coffee Company in the United Kingdom is seeking an experienced Assistant Store Manager to lead daily operations and deliver outstanding customer experiences. You will partner with the store leadership team to drive sales, manage labour, and uphold brand standards across shifts.

The role requires proven leadership in a fast-paced retail or hospitality environment, a growth mindset, and the ability to translate metrics into actions while coaching partners to deliver exceptional service.