Shift Leader: Drive Team Energy & Customer Experience

Heron Foods; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retailer in the United Kingdom is seeking a Shift Manager to lead and motivate the store team. In this hands-on role, you will ensure high store standards and provide excellent customer service while managing stock effectively. The ideal candidate has supervisory experience and is skilled in communication and problem-solving. This position offers competitive benefits and a supportive work environment.

Benefits

Staff Discount: 10% off at Heron Foods and B&M stores

Career Development: Access to training and leadership development through Future Flyers

Wellbeing Support: 24/7 GP access for you and your household, plus free, confidential support

Rewarding Extras: Long-service awards, colleague discounts, and much more

Qualifications

• Previous experience in a supervisory or team leader role in retail or similar environments.
• A strong, motivational leadership style.
• Great communication and problem-solving skills.
• The ability to stay organised and adaptable under pressure.

Responsibilities

• Leading and motivating the team during your shift to maintain high store standards.
• Providing excellent customer service and confidently handling customer queries.
• Keeping the store well-presented and fully stocked.
• Supporting stock deliveries and efficient stockroom management.
• Acting as a keyholder, with responsibility for store opening and closing.

Skills

Leadership

Customer service

Communication skills

Problem-solving

Organizational skills

Job description

A leading retailer in the United Kingdom is seeking a Shift Manager to lead and motivate the store team. In this hands-on role, you will ensure high store standards and provide excellent customer service while managing stock effectively. The ideal candidate has supervisory experience and is skilled in communication and problem-solving. This position offers competitive benefits and a supportive work environment.