Shift Leader

Caffe Nero; St. Ives; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular coffee chain in St. Ives is seeking a Shift Leader to lead the team, ensure high customer service standards, and maintain quality in coffee and food. This role offers fantastic training, growth opportunities, and perks including free drinks during shifts and significant discounts. Ideal candidates will have a positive attitude and enjoy customer interactions.

Benefits

Unlimited free handmade drinks

75% off food and packaged drinks on shift

50% off all drinks off shift

Recommend A Friend Scheme up to £750

Length of service recognition

Access to a benefits platform with discounts

Incentives for high Customer Satisfaction scores

Qualifications

• Experience as a Supervisor or Team Leader is ideal but not required.
• Great attitude and energy for interacting with customers.

Responsibilities

• Lead the team and provide excellent customer service.
• Ensure high standards of coffee and food are maintained.

Skills

Customer service

Team leadership

Job description

Shift Leader

Caff e8 Nero

• Cambridge St Ives, Cambridgeshire
• Permanent
• Full-time
• 6 hours ago

Shift Leader at Caff e8 Nero. At Caff e8 Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support in the running of the store - leading the team, giving great customer service and delivering the very best standards of coffee and food. Ideally you will have some experience as a Supervisor or Team Leader - but if you haven't got that don't worry, we'd still love to hear from you.

What you can expect:

• Brilliant training - no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
• 50% off all handmade drinks and 40% off everything else when you're off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive 'Nero 90', our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, you're joining a group of caring, supportive and friendly people - whether that's your team, the regular customers of your caf e9 or your community. At the same time as giving fantastic service you'll have loads of fun along the way - maybe a pizza night, a Caff e8 Nero Club party or even at the Barista of the Year event. There's something for everyone. The starter rate for Shift Leaders in this location is 12.26 per hour, increasing to 12.41 with service. If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you! At Caff e8 Nero you really can be you, with us.