Shift Leader

Taco Bell; Shrewsbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular fast-food chain in Shrewsbury is seeking a Shift Leader to assist in management and operational tasks. The role focuses on driving customer service excellence while ensuring quality standards are met. Key responsibilities include conducting inventory audits, training crew members, and managing daily operations. The ideal candidate has experience in a fast-paced environment and possesses strong leadership skills. This position offers a competitive hourly wage between $17.00 and $20.00.

Qualifications

• Experience in a fast-paced restaurant environment.
• Ability to manage and motivate crew members.
• Strong communication and leadership skills.

Responsibilities

• Assist in routine administrative and operational tasks.
• Drive customer satisfaction and maintain quality standards.
• Conduct daily inventory and food safety audits.
• Provide ongoing coaching and feedback to crew members.

Skills

Customer service excellence

Food safety awareness

Inventory management

Training and coaching

Job description

040077 - Shrewsbury - Shrewsbury, PA 17361 Overview Salary Range: $17.00 - $20.00 Hourly Position Type: Shift Leader Description

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.

Conducts periodic food safety audits.

Provides on‑going coaching and feedback to crew on customer service, product quality and speed of service.

Financial

Shares with the Management team day‑to‑day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift‑to‑shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides hands‑on training for crew in Learning Zone.

Qualifications