Shift Leader

Firehouse Subs - Bradford; Newmarket; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local restaurant chain in Newmarket is seeking a skilled Shift Leader to join its team. The Shift Leader will oversee restaurant operations, ensuring high standards of guest service and food quality. Responsibilities include coaching team members, managing inventory, and maintaining adherence to policies. Ideal candidates should have strong communication skills, a friendly demeanor, and the ability to thrive in a fast-paced atmosphere. Competitive compensation at $16.50 per hour is offered.

Qualifications

• Experience in coaching and training others.
• Excellent verbal communication skills are essential.
• Positive attitude and friendly demeanor are required.
• Proven ability to work as a part of a team in a fast-paced environment.
• Must be reliable and adaptable with work hours.
• Ability to follow policies and procedures strictly.

Responsibilities

• Oversee restaurant opening and closing procedures.
• Manage daily and weekly inventory tracking.
• Ensure guest service standards are consistently met.
• Assist the GM/Owner with operational plans.
• Order necessary food products and supplies weekly.
• Train and coach team members positively.
• Provide exceptional hospitality and resolve guest complaints.

Skills

Coaching and training experience

Strong communication

Friendly attitude

Teamwork skills

Ability to work in fast-paced environment

Reliability and flexibility

Policy adherence

Job description

We are looking for great candidates to join our Firehouse Subs team in Newmarket!

Founded in 1994 by former firefighting brothers Chris and Robin Sorensen, Firehouse Subs specializes in steamin’ hot, large portion subs. Our restaurant offers a family-oriented dining atmosphere, complete with an authentic firefighter theme that celebrates local firefighting history, as well as the founding family’s decades of firefighting service. Firehouse Subs is committed to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation®.

Our Team Members are critical to the daily success of the restaurant. Part of our mission is to serve hearty and flavourful food, and it has to be done right! As a restaurant shift leader, you are on the front lines of our operation, and standards must be met to ensure we execute on our mission and provide our guests with the very best service.

Qualifications

• Coaching and training experience
• Strong communication
• Friendly, smile, and approach the job with a positive attitude.
• Great teamwork skills
• The ability to work in a fast-paced environment
• Reliability and ability to work flexible hours
• Ability to adhere to policies/procedures

Key Responsibilities

• Open and close the restaurant
• Track inventory on a daily and weekly basis
• Ensure knowledge, adherence, and enforcement of all Firehouse Subs® Policies and Procedures.
• Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs® “culture” and mission and vision statements.
• Assists the GM/Owner in coordinating and implementing current operations game plans and company initiatives in a profitable and timely manner.
• Order weekly food products, produce and other supplies for the restaurant
• Communicate, coach and train fellow teammates with a professional, positive attitude.
• Display a constant sense of urgency to the guest regardless of volume period.
• Maintain proper uniform and hygiene.
• Handle guest problems and complaints in an efficient and positive manner.
• Participate in Firehouse Subs Public Safety Foundation fundraising initiatives.
• Deliver consistent and exceptional hospitality.
• Provide detailed menu and product knowledge to the guest.
• Follow policies and procedures.
• Follow all Operations Standards for Hospitality, Food Preparation and Safety.
• Completion of Firehouse Subs training program.

Compensation: $16.50 per hour

Firehouse Subs ® is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation ® .

The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million.

Our Mission

Our mission is to carry on our commitment to and passion for:

• Hearty and Flavorful Food
• Heartfelt Service, and
• Public Safety

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant, and not to Firehouse Subs Corporate.