Shift Leader

Caffe Nero; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known coffee shop chain in the City of Westminster is seeking a Shift Leader to support store operations. Key responsibilities include leading the team, providing exceptional customer service, and maintaining high standards of coffee and food. No prior experience required; a positive attitude and teamwork are essential. The starting rate is £12.26 per hour, increasing to £12.41 with service. Join a supportive team and enjoy numerous employee benefits, including discounts and training opportunities.

Benefits

Unlimited free handmade drinks

Up to 75% off food when on shift

Refer a friend scheme

Length of service recognition

Discount platform access

Qualifications

• Ideally have experience as a Supervisor or Team Leader.
• Must have a positive attitude and enjoy customer interaction.

Responsibilities

• Support in the running of the store.
• Lead the team and deliver top standards of customer service.
• Ensure the best standards of coffee and food.

Skills

Customer interaction

Positive attitude

Teamwork

Job description

Enjoy customer interaction Positive attitude Teamwork

At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food. Ideally you will have some experience as a Supervisor or Team Leader – but if you haven't got that don't worry, we'd still love to hear from you.

What you can expect:

• Brilliant training – no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
• 50% off all handmade drinks and 40% off everything else when you're off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive 'Nero 90', our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, you're joining a group of caring, supportive and friendly people – whether that's your team, the regular customers of your café or your community. At the same time as giving fantastic service you'll have loads of fun along the way – maybe a pizza night, a Caffè Nero Club party or even the Barista of the Year event. There's something for everyone.

The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service. If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you!