Shift Lead - Store Operations & Customer Experience

B&Q; West Midlands; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension

6.6 weeks holiday

ShareSave options

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Coventry is seeking a Shift Lead to manage a busy store shift and ensure a safe, welcoming customer experience.

You’ll oversee daily operations, deploy colleagues to support customers, and be the first point of contact for staff and shoppers. This role requires energy, a customer‑first mindset and the ability to act decisively while upholding Store standards.

Full-time, 36.75 hours per week, with a competitive pension and generous holiday entitlement.

Qualifications

• Demonstrated customer service orientation.
• Ability to view store operations from a global perspective.
• Safety-minded with a focus on policy compliance.

Responsibilities

• Oversee shift operations to ensure smooth running and safe environment.
• Deploy colleagues to meet customer needs and balance workload.
• Be the first point of contact for customers and staff; resolve issues quickly.
• Uphold store standards and contribute to a positive shopping experience.

Skills

Customer focus

Global view

Safety oriented

Team player

Energetic

Autonomy

Job description

B&Q Coventry is seeking a Shift Lead to manage a busy store shift and ensure a safe, welcoming customer experience.

You’ll oversee daily operations, deploy colleagues to support customers, and be the first point of contact for staff and shoppers. This role requires energy, a customer‑first mindset and the ability to act decisively while upholding Store standards.

Full-time, 36.75 hours per week, with a competitive pension and generous holiday entitlement.