Shift Lead - Retail Team Leader (Flexible Hours)

B&Q Limited; West Oxfordshire; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Witney is seeking a Shift Lead to ensure a safe, welcoming store environment and to guide the shift with a focus on customer satisfaction and colleague wellbeing. You’ll oversee daily operations, deploy team members, and respond quickly to customer needs.

This permanent, full-time role (36.75 hours) offers a competitive salary and a comprehensive benefits package, including a generous holiday allowance and pension. Join us to help customers create homes they’ll love.

Qualifications

• Passionate about customers and doing the right thing for them.
• Global view and willingness to work across store areas.
• Safety conscious with eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Bring energy to each day and motivate others.
• Confident to have autonomy and make decisions for the customer at pace.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Skills

Customer focus

Big-picture view

Safety awareness

Team player

Energetic

Autonomy

Job description

B&Q Witney is seeking a Shift Lead to ensure a safe, welcoming store environment and to guide the shift with a focus on customer satisfaction and colleague wellbeing. You’ll oversee daily operations, deploy team members, and respond quickly to customer needs.

This permanent, full-time role (36.75 hours) offers a competitive salary and a comprehensive benefits package, including a generous holiday allowance and pension. Join us to help customers create homes they’ll love.