Shift Lead: Drive Safe, Energetic Customer Experience

B&Q plc; Dewsbury; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q plc is looking for a Shift Lead to oversee a store shift from 5am to 9pm daily, ensuring a safe shopping and working environment for customers and colleagues. You will be the heartbeat of the store, guiding operations and delivering great service throughout your shift.

You’ll deploy colleagues effectively, act as the first point of contact, and uphold safety standards while promoting a positive, energetic team culture that helps customers feel confident when shopping and interacting with

Qualifications

• Passionate about customers and doing the right thing for them.
• Ability to view the store with a global perspective and not be constrained to specific areas.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to 'make every customer count' throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Job description

B&Q plc is looking for a Shift Lead to oversee a store shift from 5am to 9pm daily, ensuring a safe shopping and working environment for customers and colleagues. You will be the heartbeat of the store, guiding operations and delivering great service throughout your shift.

You’ll deploy colleagues effectively, act as the first point of contact, and uphold safety standards while promoting a positive, energetic team culture that helps customers feel confident when shopping and interacting with