Store Shift Lead – Customer Experience & Safety

B&Q Limited; Coventry; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits and lots

Job summary

B&Q Coventry is seeking a Shift Lead for a full-time role (36.75 hours per week). This permanent position offers a starting salary of £27,709.50 per annum, with a pension and 6.6 weeks of holiday. You’ll work as a keyholder with shifts ranging from 5am to 10pm.

You will oversee shift operations, ensure customer and colleague safety, and strive to provide outstanding service. Join a team that values diversity and inclusion and makes every customer count.

Qualifications

• Passionate about customers and doing the right thing for them.
• Global view and not confined to one area of the store.
• Safety conscious with eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Bring energy to each day and motivate those around you.
• Autonomy to make decisions for the customer at pace.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations run smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Skills

Customer focus

Team player

Autonomy

Safety awareness

People skills

Job description

B&Q Coventry is seeking a Shift Lead for a full-time role (36.75 hours per week). This permanent position offers a starting salary of £27,709.50 per annum, with a pension and 6.6 weeks of holiday. You’ll work as a keyholder with shifts ranging from 5am to 10pm.

You will oversee shift operations, ensure customer and colleague safety, and strive to provide outstanding service. Join a team that values diversity and inclusion and makes every customer count.