Shift Lead - Customer Ops Leader (Pension & 6.6 Wks)

B&Q Limited; Dewsbury; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

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6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Job summary

B&Q is seeking a Shift Lead at Dewsbury to oversee store operations, ensuring a smooth shift and exceptional customer service. You will deploy colleagues, handle customer interactions, and maintain a safe shopping environment across early to late shifts.

The role emphasizes leading teams, driving customer satisfaction, and upholding safety standards within a permanent contract setting. Flexible hours reflect the 5am–9pm shift window and 36.75-hour week.

Qualifications

• Experience leading shifts and delivering excellent customer service.
• Ability to deploy colleagues effectively to meet customer demands.
• Willingness to work early mornings and evenings.
• Strong safety awareness and compliance focus.
• Comfort working in a fast-paced retail environment.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Skills

Customer service

Team leadership

Safety awareness

Autonomy

Decision making

Job description

B&Q is seeking a Shift Lead at Dewsbury to oversee store operations, ensuring a smooth shift and exceptional customer service. You will deploy colleagues, handle customer interactions, and maintain a safe shopping environment across early to late shifts.

The role emphasizes leading teams, driving customer satisfaction, and upholding safety standards within a permanent contract setting. Flexible hours reflect the 5am–9pm shift window and 36.75-hour week.