Shift Lead

B&Q; West Midlands; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension

6.6 weeks holiday

ShareSave options

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Coventry is seeking a Shift Lead to manage a busy store shift and ensure a safe, welcoming customer experience.

You’ll oversee daily operations, deploy colleagues to support customers, and be the first point of contact for staff and shoppers. This role requires energy, a customer‑first mindset and the ability to act decisively while upholding Store standards.

Full-time, 36.75 hours per week, with a competitive pension and generous holiday entitlement.

Qualifications

• Demonstrated customer service orientation.
• Ability to view store operations from a global perspective.
• Safety-minded with a focus on policy compliance.

Responsibilities

• Oversee shift operations to ensure smooth running and safe environment.
• Deploy colleagues to meet customer needs and balance workload.
• Be the first point of contact for customers and staff; resolve issues quickly.
• Uphold store standards and contribute to a positive shopping experience.

Skills

Customer focus

Global view

Safety oriented

Team player

Energetic

Autonomy

Job description

Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday

B&Q Coventry

This is a keyholder position, with shifts ranging from an earliest start time of 5am to a latest finish time of 10pm. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.

Overview

Shift Lead

Full time, 36.75 Hours per week

Permanent Contract

Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday

B&Q Coventry

This is a keyholder position, with shifts ranging from an earliest start time of 5am to a latest finish time of 10pm

What's the job?

Role

Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

What We Need

In this role, we’re looking for the following qualities:

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes

• Award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we’ll consider your application in line with our Disability Confident commitments.