Shift Lead: Customer-Centric Store Ops

B&Q Limited; Chester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension

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6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Limited is hiring a Shift Lead at our Chester store to oversee shift operations, support safety, and drive a positive customer and colleague experience. You’ll lead the team to deliver smooth day-to-day store performance and ensure every customer feels valued.

The role involves early opens to late closes, team deployment, and being the primary contact for customers and colleagues on shift. We offer a permanent full-time position with a store allowance and benefits.

Qualifications

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious with an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Skills

Customer focus

Team leadership

Safety consciousness

Autonomy

Decisiveness

Job description

B&Q Limited is hiring a Shift Lead at our Chester store to oversee shift operations, support safety, and drive a positive customer and colleague experience. You’ll lead the team to deliver smooth day-to-day store performance and ensure every customer feels valued.

The role involves early opens to late closes, team deployment, and being the primary contact for customers and colleagues on shift. We offer a permanent full-time position with a store allowance and benefits.