Shift Lead: Customer Experience & Safety (Part-Time)

B&Q Limited; Tetford; On-site; GBP 14,000 - 16,000; Part time

Benefits offered by this job

Award-winning pension

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Limited in Thetford is seeking a part-time Shift Lead to oversee daily store operations, ensure a safe and welcoming environment, and lead a team across shifts.

This role involves early starts and late finishes (6am–9pm), being the first point of contact for customers and colleagues, and driving the 'make every customer count' ethos with a hands-on approach.

Join us to help create a store customers love to shop in and to support a team that delivers great experiences every day.

Qualifications

• Customer service focus and ability to help customers.
• Teamwork and collaboration across shifts.
• Safety-conscious with attention to detail.
• Ability to work autonomously and make quick decisions.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Skills

Customer service orientation

Teamwork

Safety awareness

Decision making

Communication

Job description

B&Q Limited in Thetford is seeking a part-time Shift Lead to oversee daily store operations, ensure a safe and welcoming environment, and lead a team across shifts.

This role involves early starts and late finishes (6am–9pm), being the first point of contact for customers and colleagues, and driving the 'make every customer count' ethos with a hands-on approach.

Join us to help create a store customers love to shop in and to support a team that delivers great experiences every day.