Shift Lead - Food - Kingsley Village

Marks and Spencer; St. Columb Major; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading UK retail company is seeking a candidate to lead the fill operation, ensuring excellent customer service and efficient resources. Responsibilities include coaching colleagues and coordinating operational tasks while role modeling company values. Strong communication and teamwork skills are essential, along with a good knowledge of operational excellence. This role is based in St. Columb Major, England.

Qualifications

• Ability to deliver great standards and service by putting the customer first.
• Good knowledge of legal requirements associated with the role.
• Ability to maintain high presentation standards and attention to detail.

Responsibilities

• Lead the fill operation and coach colleagues on productivity.
• Coordinate resources to ensure efficient daily processes.
• Role model great customer service and M&S behaviours.

Skills

Excellent customer service

Digital capability

Teamwork

Communication

Job description

All the details

Working Pattern:

Week 1:

Sunday- 06:00-14:00
Monday- 06:00-14:00
Wednesday- 14:00-22:00
Thursday- 14:00-22:00
Friday-14:00-22:00

Week 2:

Monday- 14:00-22:00
Tuesday- 14:00-22:00
Wednesday- 14:00-22:00
Friday- 06:00-14:00
Saturday- - 06:00-14:00

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Key Accountabilities

• Delivers great standards and service by putting the customer first
• Acts on customer feedback to deliver improvement
• Ensures the delivery of brilliant basics
• Coach the team to deliver excellent standards of product presentation
• Supports the delivery of plan A
• Provides regular and timely feedback to line manager to support colleague performance
• Supports with the training and coaching of colleagues maximising digital tools and channels
• Identifies colleagues for recognition and celebrate success within the store
• Provides feedback to BIG to improve colleague experience
• Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
• Role models new ways of working through the use of digital tools
• Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
• Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
• Maintains a safe and legal store environment
• Supports visual merchandising updates across all launches, event sand campaigns

Key Capabilities

• Understands how M&S operates, it's strategy, future and the role they play
• Effectively manages own reactions and responses around change
• Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
• Builds positive relationships by being a good listener and getting to know people by establishing a connection
• In control of their own reactions and considers how to share their perspective to create better reaction for team

Technical Skills/ Experience

• Support the delivery of excellent customer service and KPI's across the store
• Good level of digital capability and can access and utilise relevant systems
• Good knowledge of the commercial operation, brilliant basics and operational excellence
• Current working knowledge of all VM principles
• A good communicator with the ability to build relationships and work within a team
• A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
• Maintain high presentation standards, attention to detail and deliver on time, right first time
• Interpret data relevant to the role
• Demonstrates flexibility and adaptability to change

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG