Shift Lead

B&Q; Loudwater; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading home improvement retailer in Loudwater seeks a Shift Lead to oversee daily operations and ensure a safe shopping environment. In this role, you will focus on customer experience, support your team, and make important decisions on the spot. Key qualities include being customer-focused, safety-conscious, and an effective team motivator. The position offers a competitive salary along with a diverse range of benefits aimed at enhancing employee wellness and inclusivity.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Experience in a customer-focused environment.
• Ability to oversee operations and ensure smooth functioning.
• Strong safety consciousness and attention to detail.

Responsibilities

• Oversee daily operations and support colleagues.
• Ensure a safe environment for customers and staff.
• Act as the first point of contact for inquiries.

Skills

Passionate about customers

Detail-oriented in compliance

Teamwork and communication

Ability to motivate others

Confident decision-making

Job description

What's the job?

Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will :

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

What we need

Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities :

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes

• Award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

So we can support you during the application or interview process, please contact for any recruitment adjustments.