Shift-Based Field Operations Scheduler

Yü Group; England; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading utilities services provider in Leicester is seeking a Field Operations Support Coordinator to ensure efficient delivery of field operations. You will troubleshoot job issues, manage schedules, and liaise with stakeholders for optimal outcomes. Strong communication and decision-making skills are essential. The role offers a competitive salary and a variety of employee benefits including 24 days annual leave and learning opportunities.

Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Qualifications

• Proven experience in a fast-paced scheduling, field operations, or contact centre role.
• Strong communication and customer service skills.
• Confident decision-making and ability to remain calm under pressure.

Responsibilities

• Work closely with field engineers to troubleshoot live job issues.
• Monitor and manage jobs at risk due to changes in engineer availability.
• Liaise with customers to communicate changes to scheduled appointments.
• Collaborate with internal teams to ensure smooth completion of tasks.

Skills

Scheduling experience

Customer service skills

Problem-solving

Calm under pressure

Tech-savviness

Job description

A leading utilities services provider in Leicester is seeking a Field Operations Support Coordinator to ensure efficient delivery of field operations. You will troubleshoot job issues, manage schedules, and liaise with stakeholders for optimal outcomes. Strong communication and decision-making skills are essential. The role offers a competitive salary and a variety of employee benefits including 24 days annual leave and learning opportunities.