Shared Service Centre (SCC) - Benefits Specialist Officer

We Manage Jobs(WMJobs); Burton upon Trent; Hybrid; GBP 31,000 - 34,000; Full time

Job summary

A local government authority is seeking a Benefits Specialist Officer to join their high-performing Benefits Team. The role involves processing Housing Benefit and Council Tax Support claims, managing caseloads, and resolving complex queries. Candidates should have relevant experience, strong communication, and problem-solving skills. The position offers flexible working options, including hybrid arrangements, competitive salary, and a range of employee benefits designed to ensure a positive work-life balance.

Benefits

Flexible working

Generous annual leave

Free car parking

Local government pension scheme

Qualifications

• Experience in Benefits administration is required.
• Strong communication skills are necessary for clear interaction with stakeholders.
• Hands-on experience with Housing Benefit and Council Tax Support is beneficial.

Responsibilities

• Process and assess Housing Benefit and Council Tax Support claims.
• Manage caseloads effectively to meet statutory deadlines.
• Investigate and resolve complex benefit queries and overpayments.

Skills

Benefits administration

Strong organisational skills

Problem-solving skills

Communication skills

Tools

Civica Revenues & Benefits system

Job description

Shared Service Centre SCC) - Benefits Specialist Officer – 1 Post (Grade 6 from £31,022 to £33,699)

We have an exciting opportunity to join our high performing Benefits Team at East Staffordshire Borough Council. As we prepare for the imminent launch of a new integrated Revenues & Benefits system, we are seeking an enthusiastic and motivated professional to play a key role in delivering high quality Benefits services to our residents.

This is a fantastic opportunity for individuals with experience in Benefits administration who are looking to further develop their career and contribute to the delivery of a modern, efficient and customer‑focused service. Prior knowledge of the Civica Revenues & Benefits system would also be an advantage but not essential.

This role will provide hands‑on experience in:

• Processing and assessing Housing Benefit and Council Tax Support claims in line with current legislation and local policy
• Managing caseloads effectively and meeting statutory deadlines
• Communicating clearly with customers, colleagues and stakeholders both verbally and in writing
• Investigating and resolving complex benefit queries and overpayments
• Using regulations to support accurate decision making and reporting
• Supporting the implementation of new systems and working methods
• Contributing to service improvements and helping deliver an efficient, customer‑focused service
• Demonstrating strong organisational and problem‑solving skills whilst working under pressure.

If you’re passionate about making a difference and looking for the next step in your career, which will help to build a strong foundation for your future, this role is the perfect fit and we would love to hear from you.

As an employer East Staffordshire Borough Council also offer a great package of benefits including: flexible working; generous annual leave; opportunities for office‑based (at the Town Hall, Burton upon Trent, DE14 2EB) and home‑based hybrid working; free car parking and access to the local government pension scheme.

Appointment will be subject to a satisfactory Basic Level Disclosure & Barring Service check.

Full details of the job role are detailed in the Job Description and Person Specification.

Additional Information

The Council is actively building diverse teams and welcomes applications from everyone, including people of different age, sex, gender, ethnicity, religion, and sexual orientation. We are a Disability Confident Employer.

Important Notes for Candidates

Visa Sponsorship

As a smaller local authority, we do not currently hold a sponsorship licence. Therefore, we are unable to issue Certificates of Sponsorship. All applicants must have the right to work in the UK at the time of application as we are unable to support visa sponsorship.

Personal Relationships

A candidate for any appointment with East Staffordshire Borough Council who know of any family or close personal relationship with any Member or Officer, must disclose that relationship when completing an application form for employment.

If you would like an informal chat about this opportunity, please contact Laura Venables, Shared Service Centre (SSC) Team Leader – Systems & Technical Services by emailing [e-mail] to arrange.

Closing Date Sunday 1 February 2026

Attached documents
RB0500 SSC Specialist Officer - Benefits.docx