Services Sales Manager

Schneider Electric North America; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global energy management firm based in Bristol is seeking an experienced Account Manager. You will be responsible for developing new accounts and maintaining customer relationships, driving service excellence and strategic growth. The ideal candidate has over 5 years of experience in Building Management Systems and a strong sales record. Attractive benefits include a competitive salary, bonus scheme, and health support options. Apply now to join a dynamic team focused on customer satisfaction and service delivery.

Benefits

Competitive salary & Bonus Scheme

28 Days Annual Leave + Public Holidays

Pension Scheme

Employee Share Ownership Programme

Health & Wellbeing Support Options

Learning Portal

Qualifications

• 5+ years of experience in BMS or equivalent industry with a strong sales record.
• Experience in customer commercial interaction and promoting solutions.

Responsibilities

• Lead account management and develop new customer relationships.
• Drive transition to digital service plans and promote service excellence.
• Support team development and engagement initiatives.

Skills

Sales & Customer Relationship Management

Contract Management

Energy Management Services Knowledge

Team Leadership

Education

HND/HNC in engineering or equivalent experience

Job description

Mission

You will lead and develop new accounts and maintain the ongoing customer relationships with all external stakeholders by ensuring a high retention rate on BMS with BA & PME with PA system digital subscription services and brand loyalty. You will adopt and utilize an account plan for the customer base, promoting collaboration with other team offerings and ensuring strategic growth and deployment. You will work closely with customers to ensure that they are satisfied with the holistic EcoStruxure services and to improve upon areas of dissatisfaction, always seeking business opportunities to promote the business growth. You will be an active member of the Services Management team, driving best practices, margin improvement initiatives, migration to digital connected services, transition of legacy installed base, customer development, and new contracts.

Responsibilities

• In conjunction with support teams drive the contract base owned to digital/connected service plans - ensuring promotion of change initiatives and the drive of service-led transitions of legacy installed base
• Convert orders into revenue to meet financial forecast, maximize scope variations and profitability. Customer focus to reignite contracts with lost and dormant accounts
• Deliver service excellence to our end‑user base and throughout the contractual chain (FM's, contractors, consultants, etc.)
• Ensure compliance with our quality process and drive continuous improvements
• Identify Energy Management Services opportunities, by understanding the customer requirement, articulating the architecture, concept and solutioning for current & new installed base
• Nurture and develop the customer relationship to help them extract the maximum value and their desired outcomes from Schneider Electric digital services Building Advisor (BA) & Power Advisor (PA) portfolio through each of the lifecycle stages of adopt, expand, and renew
• Advise and develop customer vision, clearly define desired business outcomes, and create a success plan
• Ensure cash collection and achievement of targets in collaboration with the debt management team
• Motivate the team of service engineers to ensure professional development. Ensure the team is always engaged and lead OneVoice action plans
• Support in building the customer base to be managed by the Field Service team - define customer commercial contact points and develop a Service account plan aimed at growing business.
• Look for increased minor work package opportunities through transition, upgrade and migration of installed base implementing the most effective, safety compliant and customer compliant delivery model.

Qualifications

• HND/HNC, degree in engineering discipline or equivalent professional experience
• 5+ years of experience in BMS or equivalent industry – strong sales record in a consultative business
• Customer commercial interaction experience – ability to promote and present offers, initiatives and solutions directly to customer

What we offer you

Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

Apply now

Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.

EEO Statement

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. We uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.