Services Assistants

Sainsbury’s Group; Swindon; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading retail company in Swindon is seeking enthusiastic Services Assistants for the holiday season. Responsibilities include providing excellent customer service across various store locations and handling issues like complaints and refunds. Candidates should enjoy a fast-paced environment and be flexible with task changes. Opportunities for both temporary and permanent roles are available, along with benefits such as discounts, wellbeing support, and a commitment to inclusivity.

Benefits

10% discount for employees

Free food and hot drinks

Generous holiday entitlement

Pension matching up to 7.5%

Wellbeing support programs

Qualifications

• Must be a school leaver or above.
• Must be at least 18 for shifts outside 6am-11pm.
• Must have Right to Work eligibility in the UK.

Responsibilities

• Provide customer support at various points in the store.
• Select quality products for customers.
• Handle complaints and refunds.

Skills

Customer service

Teamwork

Flexibility

Attention to detail

Initiative

Job description

Responsibilities

• Always on hand to serve and support customers on checkouts, self‑service tills and kiosks or even petrol stations, supporting with any questions and proactively offering help
• Picking and selecting the best quality products on the shop floor for customers using our On‑demand grocery ordering service and assisting customers with Click & Collect parcels
• Build great knowledge about our products, services and promotions to help provide recommendations
• Dealing with complaints, refunds, shelf tickets and advertising
• Safely moving and retrieving trolleys in our customer car parks
• Working flexibly across the store as needed

What makes a great Sainsbury's Colleague

• Friendly and welcoming with a genuine enthusiasm for helping customers
• Happy working in a fast‑paced, physical and high energy environment, and thrives in being part of a team
• Takes responsibility for owning tasks and uses initiative to solve problems
• Always prepared to work flexibly and productively across the store to a high standard – you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Comfortable in learning to use new digital tools and technology to do your job brilliantly
• Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers

Eligibility

• You must be above the school‑leaver age in your country
• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age
• You must have Right to Work eligibility in the UK

About the Team

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. As one of our Services Assistants, you'll be one of our Christmas Champions that provides the very best shopping experience for our customers.

Benefits and Rewards

• Discount card – 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day
• Free food and hot drinks – provided for Colleagues in all our stores
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
• Pension – we'll match between 4-7.5% of your pension contributions
• Sainsbury's share schemes – buy Sainsbury's shares at discounted prices
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

Holiday Season

Could you be one of our Christmas champions this year? Whether you're a Nut Roast Navigator, or a Mince Pie Magician, bring your energy into this season and help us create the best Christmas possible for our customers.

Inclusion and Equality

We are an inclusive place to work and shop. As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

HR and Development

We provide a range of development opportunities, including mentorship, training and career progression pathways, to help our colleagues grow and succeed. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

Temporary and Permanent Opportunities

Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available – please check the contract type and schedule hours before applying to ensure that the role is right for you.