Services Assistants

Sainsbury’s Group; Bath; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading grocery retailer in Bath is seeking customer-focused Service Assistants for the festive season. Responsibilities include supporting customers at checkouts, selecting high-quality products, and managing complaints. Ideal candidates will demonstrate flexibility, teamwork, and attention to detail. The position includes numerous benefits such as discounts, free hot drinks, and generous holiday entitlements. Opportunities may be temporary or permanent based on needs.

Benefits

10-15% discount after 4 weeks

Free food and hot drinks

Generous holiday entitlement

Pension matching

Discounted shares

Shopping discounts

Wellbeing support

Qualifications

• Must be above school-leaver age.
• Eligible to work in the UK.

Responsibilities

• Serve and support customers at checkouts and self-service tills.
• Pick and select products for customers using the ordering service.
• Handle complaints, refunds, and shelf tickets.

Skills

Customer service

Flexibility

Attention to detail

Teamwork

Job description

Responsibilities

• Always being on hand to serve and support customers at checkouts, self‑service tills, kiosks or petrol stations, supporting with any questions and proactively offering help.
• Picking and selecting the best quality products on the shop floor for customers using the On‑Demand grocery ordering service and assisting customers with Click & Collect parcels.
• Build great knowledge about products, services and promotions to help provide recommendations.
• Dealing with complaints, refunds, shelf tickets and advertising.
• Safely moving and retrieving trolleys in customer car parks.
• Working flexibly across the store as needed.

What makes a great Sainsbury's colleague

• Friendly and welcoming with genuine enthusiasm for helping customers.
• Enjoy working in a fast‑paced, physical and high‑energy environment, thriving as part of a team.
• Take responsibility for owning tasks and use initiative to solve problems.
• Always prepared to work flexibly and productively across the store to a high standard – fully trained in a variety of skills, with opportunities to learn, develop and try new things.
• Comfortable learning to use new digital tools and technology to do the job brilliantly.
• Have great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for customers.

Eligibility and Age Requirements

You must be above the school‑leaver age in your country. If shifts cover hours earlier than 6 am or later than 11 pm, you must be at least 18 years of age. You must have Right to Work eligibility in the UK.

Specialise as a Christmas Champion

Could you be one of our Christmas champions this year? Whether you're a Nut Roast Navigator, or a Mince Pie Magician, bring your energy into this season and help us create the best Christmas possible for our customers.

About Our Stores

Our stores are fast‑paced environments where no two days are ever the same, especially during the busiest and most magical time of the year. They are at the heart of the local community, providing outstanding value, quality and great service. As one of our Services Assistants, you'll be one of our Christmas Champions delivering the best shopping experience.

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look. As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.

Benefits

• Discount card – 10% off at Sainsbury's, Argos, Tu and Habitat after four weeks, increasing to 15% off at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks – provided for colleagues in all stores.
• Generous holiday entitlement – based on the hours worked, plus maternity and paternity leave.
• Pension – we’ll match between 4‑7.5% of your pension contributions.
• Sainsbury's share schemes – buy Sainsbury's shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.

Contractual Information & Opportunities

Whilst many roles will be temporary over the festive period, there may also be permanent opportunities available – check the contract type and schedule hours before applying to ensure the role is right for you.