ServiceNow Test Manager

Government Recruitment Service; North East; On-site; GBP 50,000 - 70,000; Full time

Job summary

A UK government agency is seeking a ServiceNow Test Manager to lead testing across their ServiceNow platform. You will manage testing for new features and upgrades, ensuring thorough testing of changes. The ideal candidate will have experience with Automated Test Framework and familiarity with agile methodologies. Security Clearance is required due to the nature of the role.

Qualifications

• Proven experience in managing testing processes.
• Strong understanding of the ServiceNow platform.
• Familiarity with agile project environments.

Responsibilities

• Manage testing for new features, upgrades, and fixes.
• Lead the use of Automated Test Framework (ATF).
• Help teams define clear and testable acceptance criteria.

Skills

Leadership in testing

Experience with Automated Test Framework (ATF)

Agile methodology

Collaboration with developers and business teams

Job description

Overview

Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food & farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people\'s day-to-day life, from the food we eat, and the air we breathe, to the water we drink.

Digital, Data, Technology and Security (DDTS) is the trusted team for digital across the entire Defra Group.

We have around 1,000 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.

Find out more about us on:

Defra Digital Blog

LinkedIn

DefraJobs

Role

As our ServiceNow Test Manager, you will lead testing across our ServiceNow platform. Based in the Service Tooling team, you will support the delivery and improvement of several critical business services across Defra group. You will shape and deliver the platform\'s strategy, ensuring every change is thoroughly tested and meet user needs.

Responsibilities

• Manage testing for new features, upgrades, and fixes, working closely with developers, business teams, and other testers to ensure testing is planned, carried out, and improved over time.
• Lead the use of Automated Test Framework (ATF) and support the wider Quality Assurance and Testing (QAT) approach across the platform.
• Help teams define clear and testable acceptance criteria for user stories.
• Work in both agile and project environments, supporting teams to deliver changes quickly and with confidence.

Requirements and Clearance

• Please note this post requires Security Check (SC) clearance. To gain (SC) clearance all applicants are required to have been a UK resident for a minimum of 5 years.