ServiceNow Technical Architect

Stott & May Professional Search Limited; Brighton; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading recruitment firm is seeking a ServiceNow Technical Architect specializing in Customer Service Management (CSM) for a hybrid role based in the UK. The candidate will design and implement scalable CSM solutions and integrate them with various enterprise systems. Responsibilities include analyzing requirements, developing architectural designs, and leading the technical implementation. Strong experience in ServiceNow and integrations is essential for this role.

Qualifications

• Specialising in Customer Service Management (CSM) or ITSM.
• Experience in designing ServiceNow solutions.
• Strong background in integration with external systems.

Responsibilities

• Analyse business requirements and translate them into CSM solutions.
• Develop architectural blueprints for implementations.
• Design and implement ServiceNow integrations with CRM and ERP.

Skills

ServiceNow CSM

Integration experience

Architectural design

Technical leadership

Tools

ServiceNow

CRM systems

ERP systems

ITSM tools

Job description

Job Description

ServiceNow Technical Architect
Location: Gulidford/London (Hybrid)
Day Rate: Market rate (Inside IR35)
Contract Duration: 6 months
Start Date: Immediate

Role Overview
We are seeking a ServiceNow Technical Architect specialising in Customer Service Management (CSM) or ITSM with strong integration experience. The role involves designing, implementing, and maintaining ServiceNow CSM/ITSM solutions to meet enterprise business needs.
The architect will create scalable and efficient architectures, ensure alignment with ServiceNow best practices, and provide technical leadership to development teams. You will work on projects for enterprise clients across diverse industries, leveraging cutting-edge ServiceNow capabilities and integrations with other enterprise systems.

Key Responsibilities

• Analyse business requirements and translate them into ServiceNow CSM technical solutions
• Develop architectural blueprints and functional designs for CSM implementations
• Design and implement integrations between ServiceNow and external systems (CRM, ERP, ITSM, etc.)
• Ensure solutions are scalable, reliable, and aligned with future business needs
• Oversee end-to-end implementation of ServiceNow CSM solutions, from concept to deployment
• Maintain and enhance existing ServiceNow solutions