ServiceNow Solutions Architect (SC cleared)

LA International; Bristol; On-site; GBP 70,000 - 95,000; Full time

Job summary

A leading ICT consultancy is seeking a ServiceNow Solutions Architect to lead architectural designs for ITSM and CSM implementations. The role requires expertise in ServiceNow modules and effective stakeholder engagement. Candidates should have a strong architectural background, proven experience in ServiceNow, and relevant certifications. This role offers a unique opportunity to work on significant projects in a dynamic environment.

Qualifications

• Proven experience as a ServiceNow Solutions Architect or similar role.
• Strong understanding of ITIL processes and service management best practices.
• Ability to create high-quality technical documentation.

Responsibilities

• Lead architecture for ServiceNow implementations across ITSM and CSM.
• Translate business requirements into effective ServiceNow designs.
• Conduct workshops to align business processes with ServiceNow capabilities.

Skills

ServiceNow ITSM and CSM expertise

Architectural design knowledge

Stakeholder engagement

Agile delivery experience

Education

ServiceNow certifications (CSA, CIS, CAD, CTA)

Job description

We are seeking an experienced ServiceNow Solutions Architect to lead the architectural design and solution strategy for a major ServiceNow implementation spanning IT Service Management (ITSM) and Customer Service Management (CSM). This role will ensure that the platform is designed and configured to meet business requirements, align with best practices, and support long‑term scalability.

The ideal candidate will combine deep architectural expertise with strong functional knowledge of ServiceNow modules. You will work closely with stakeholders, project managers, developers, and business teams to translate requirements into robust and future‑proof ServiceNow solutions.

Key Responsibilities

• Lead the end‑to‑end solution architecture for ServiceNow implementations across ITSM, CSM, and related modules.
• Translate business requirements into scalable, efficient, and compliant ServiceNow platform designs.
• Define architectural standards, integration patterns, and design principles for ServiceNow.
• Provide technical leadership to development teams, ensuring alignment with architectural direction.
• Conduct workshops with stakeholders to understand business processes and map them to ServiceNow capabilities.
• Oversee and guide configuration, customization, scripting, and integration activities.
• Ensure solutions follow ServiceNow best practices and meet security and compliance requirements.
• Create technical documentation, design specifications, and architectural diagrams.
• Collaborate with project managers to support planning, delivery timelines, and risk mitigation.
• Review and validate technical deliverables, ensuring quality and consistency.
• Support testing, UAT, go‑live planning, and post‑implementation enhancements.

Essential Skills & Experience

• Strong experience as a ServiceNow Solutions Architect, Lead Consultant, or Technical Architect.
• Hands‑on expertise across ServiceNow ITSM and CSM modules.
• Deep understanding of ServiceNow architecture, data model, integrations, APIs, and platform capabilities.
• Proven experience designing and implementing complex, multi‑module ServiceNow solutions.
• Strong understanding of ITIL processes and service management best practices.
• Ability to produce high‑quality technical documentation and architectural designs.
• Experience guiding developers, reviewing technical work, and enforcing platform standards.
• Excellent stakeholder engagement skills, with ability to communicate complex ideas to both technical and non‑technical audiences.
• Experience working in Agile or hybrid delivery environments.

Desirable Skills & Experience

• ServiceNow certifications such as:
  • Certified System Administrator (CSA)
  • Certified Implementation Specialist (CIS – ITSM, CSM, or others)
  • Certified Application Developer (CAD)
  • ServiceNow Certified Technical Architect (CTA) or working toward it
• Knowledge of ServiceNow ITOM, HRSD, or other modules.
• Experience with integrations using REST, SOAP, MID Server, or integration hubs.
• Background in enterprise architecture frameworks (e.g., TOGAF).
• Experience in large‑scale digital transformation or multi‑instance ServiceNow environments.
• Familiarity with cloud ecosystems and infrastructure (e.g., Azure, AWS, GCP).

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non‑clearance vacancies, LA International welcomes applications from all sections of the community and from people with diverse experience and backgrounds.