ServiceNow Product Owner

HelloKindred; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A staffing solutions company in Manchester seeks a ServiceNow Product Owner to lead strategic initiatives for HAM, SAM, and CMDB. You will ensure alignment with enterprise goals while enhancing asset and configuration management processes. Ideal candidates have prior experience within ServiceNow environments and financial services. This hybrid position requires collaboration with stakeholders to optimize solutions, showcasing strong product knowledge and exceptional communication skills. A diverse workplace, we encourage all qualified applicants to apply.

Qualifications

• Proven experience as a Product Owner or similar role within ServiceNow environments.
• Strong understanding of ServiceNow platform capabilities.
• Prior experience in financial services environments.

Responsibilities

• Own and evolve the ServiceNow product strategy across HAM, SAM, and CMDB.
• Define and maintain the product roadmap.
• Collaborate with stakeholders to gather requirements.

Skills

Stakeholder management

Communication skills

Facilitation skills

ServiceNow platform knowledge

Asset management principles

Configuration management

Job description

HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.

Our vision is to make work accessible and people’s lives better.We do this by disrupting traditional employment barriers –connecting ambitious talent to flexible opportunities with trusted brands.

Job Description

Anticipated Contract End Date/Length: June 30, 2026
Work Setup: Hybrid (3 days onsite in Manchester office)

Our client in the IT Services & Consulting industry is looking for a ServiceNow Product Owner to lead the strategy and execution of ServiceNow capabilities across Hardware Asset Management (HAM), Software Asset Management (SAM), and the Configuration Management Database (CMDB). This role will focus on aligning platform capabilities with enterprise goals, ensuring governance, compliance, and operational excellence across asset and configuration management functions within a financial services environment.

What you will do:

• Own and evolve the ServiceNow product strategy across HAM, SAM, and CMDB.
• Define and maintain the product roadmap, ensuring alignment with enterprise goals and ServiceNow best practices.
• Collaborate with business and technical stakeholders to gather requirements and deliver solutions that optimize asset and configuration management processes.
• Act as the subject matter expert on ServiceNow capabilities, ensuring effective governance, usage, and compliance.
• Evaluate, recommend, and integrate complementary tools across the IT asset and configuration ecosystem.
• Drive continuous improvement of processes to increase platform value and operational efficiency.
• Ensure alignment between business needs and ServiceNow delivery outcomes.

Qualifications

• Proven experience as a Product Owner or similar role within ServiceNow environments.
• Strong understanding of ServiceNow platform capabilities and development roadmap.
• Deep knowledge of asset and configuration management principles and related tooling (HAM, SAM, CMDB).
• Prior experience working in financial services environments.
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to translate business requirements into actionable system solutions.

Additional Information

Candidates must be legally authorized to live and work in the country the position is based in, without requiring sponsorship.

We appreciate your interest in this opportunity. Please note only applicants selected for an interview will be contacted.

HelloKindred is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, or veteran status.