ServiceNow Product Manager

Avance Consulting; Coventry; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading consultancy firm in the UK is seeking an experienced professional for a role focused on ServiceNow governance and product management. The successful candidate will be responsible for defining governance frameworks, leading integration initiatives, and managing stakeholder engagement. Strong experience in enterprise technology environments and knowledge of ITSM tools are essential. This role is an opportunity to work with innovative tooling and contribute to strategic initiatives.

Qualifications

• Proven experience in product management within enterprise technology environments.
• Strong understanding of ServiceNow platform capabilities and governance models.
• Experience with integration delivery particularly ITSM tools.
• Excellent stakeholder management and communication skills.
• Familiarity with AI and automation tooling is a plus.

Responsibilities

• Define and maintain governance frameworks for ServiceNow, including CSDM implementation and RACI matrices.
• Ensure compliance with enterprise architecture and security standards.
• Lead integration initiatives such as SAP GRC Access Control with ServiceNow.
• Collaborate with technical teams to deliver scalable and secure platform integrations.
• Act as the primary liaison between product, engineering, and service support teams.
• Facilitate workshops and stand‑ups including the ServiceNow Leadership Stand‑Up.
• Monitor and improve ITSM & ServiceNow tooling performance.

Skills

Product management

Stakeholder management

ServiceNow platform knowledge

Integration delivery

Communication skills

AI and automation tooling

Job description

Your responsibilities

Platform Governance

• Define and maintain governance frameworks for ServiceNow, including CSDM implementation and RACI matrices.
• Ensure compliance with enterprise architecture and security standards.

Integration Delivery

• Lead integration initiatives such as SAP GRC Access Control with ServiceNow under the CCT Programme as well as Cloud Discovery.
• Collaborate with technical teams to deliver scalable and secure platform integrations.

Stakeholder Engagement

• Act as the primary liaison between product, engineering, and service support teams.
• Facilitate workshops and stand‑ups including the ServiceNow Leadership Stand‑Up.

Strategic Tooling Initiatives

• Contribute to AI productivity tooling showcases.
• Represent the Tech Tooling team in quarterly showcases and innovation forums.

Operational Excellence

• Monitor and improve ITSM & ServiceNow tooling performance.
• Maintain documentation and reporting for platform enhancements and stakeholder communications.

Your Profile

Essential skills / knowledge / experience :

• Proven experience in product management within enterprise technology environments.
• Strong understanding of ServiceNow platform capabilities and governance models.
• Experience with integration delivery particularly ITSM tools.
• Excellent stakeholder management and communication skills.
• Familiarity with AI and automation tooling is a plus.