ServiceNow HRSD Team Lead

Howden Group Holdings; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global insurance company seeks a ServiceNow HRSD Product Manager to define and manage the strategic direction of its HR Service Delivery platform. You will oversee governance, prioritize enhancements, and ensure the platform meets business needs through collaboration with HR, IT, and vendors. Strong experience in product management within ServiceNow HRSD is essential. The role offers potential for flexible working arrangements.

Benefits

Supportive culture

Flexible hours

Hybrid working options

Qualifications

• Proven experience in product management or ownership within ServiceNow HRSD.
• Strong understanding of HR processes and workflows.
• Ability to define and execute strategic roadmaps.

Responsibilities

• Define and maintain the strategy and roadmap for ServiceNow HRSD.
• Act as the product owner for ServiceNow HRSD capabilities.
• Manage platform governance and prioritise enhancements.

Skills

Product management experience

HR processes understanding

Stakeholder management

Strategic roadmap execution

Collaboration mindset

Tools

ServiceNow

Workday

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

Here at Howden Group Holdings, we are transforming the way we deliver HR services to our business and this is an exciting time to join our evolving HR function as we look to drive commercially aligned and strategic HR support to our stakeholders.

Reporting to the Global Head of HRIS, the HRIS Lead, the ServiceNow HRSD Product Manager will own the strategic direction and roadmap for the organisation’s HR Service Delivery platform. This role is responsible for defining the vision, prioritising enhancements, and ensuring the platform delivers maximum value to the business. While not directly performing configuration, the Product Manager will oversee governance, guide design decisions, and manage vendor or technical resources to implement solutions aligned with organisational goals.

The role requires strong partnership with HR, IT, and business stakeholders to ensure ServiceNow HRSD supports efficient, scalable, and user‑friendly HR services.

Key Accountabilities

• Define and maintain the strategy and roadmap for ServiceNow HRSD, ensuring alignment with business objectives.
• Act as the product owner and subject matter expert for ServiceNow HRSD capabilities and HR service delivery processes.
• Oversee requirement gathering and solution design, ensuring proposed configurations meet business needs.
• Manage platform governance, including standards, best practices, and optimisation initiatives.
• Prioritise and manage the delivery of enhancements and new functionalities through vendor or technical teams.
• Ensure robust testing and quality assurance processes for all changes.
• Monitor platform performance and user experience; recommend improvements and automation opportunities.
• Stay current with ServiceNow HRSD innovations and industry best practices; advise on adoption of new features.
• Act as the primary liaison between HR, IT, and vendors for all HRSD‑related initiatives.
• Provide thought leadership on HR service delivery transformation and process improvement.

Knowledge, Skills & Experience

• Proven experience in product management or ownership within ServiceNow HRSD.
• Strong understanding of HR processes and workflows (case management, employee lifecycle).
• Ability to define and execute strategic roadmaps and manage complex projects.
• Excellent stakeholder management, communication, and influencing skills.
• Familiarity with data governance, integrations, and platform optimisation.
• Experience with other HRIS platforms (e.g., Workday) is desirable.
• Collaborative, client‑focused, and results‑driven mindset.
• Communication and stakeholder management
• Ability to manage service standards

What do we offer in return?

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent