ServiceNow Architect certified

Fusion GBS; Borough of Spelthorne; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading professional services firm based in the Borough of Spelthorne, UK is seeking a ServiceNow Architect. This role requires overseeing the technical implementation of ServiceNow for customers, providing best practice guidance, and coaching junior team members. The ideal candidate will have over 7 years in technology design with significant experience in ServiceNow. Competitive salary and benefits including training and professional development are offered.

Benefits

Competitive salary

Cycle Scheme

Sports Membership

Flexible bank holidays

Ongoing professional development

Qualifications

• 7+ years of experience in technology design and implementation.
• 4-5 years of direct ServiceNow implementation experience.
• Experience in relevant industries like telecoms and utilities.

Responsibilities

• Manage ServiceNow implementations to deliver value.
• Understand and translate customer requirements into design.
• Provide best practice implementation guidance.

Skills

ServiceNow implementation

Agile methodologies

Java

JavaScript

Cloud computing (AWS, Azure, GCP)

Cybersecurity

Data management

Excellent communication skills

Leadership abilities

Problem-solving skills

Education

Bachelor's degree in computer science or related field

Master's degree (preferred)

Tools

ServiceNow products

ITIL V4 Foundation

Cloud certification (AWS/Azure/Google Cloud)

Job description

About the role

The ServiceNow Architect will oversee the technical implementation of ServiceNow for Fusion customers.

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

As part of the Fusion professional Service team they will be expected to act as the subject matter expert within Fusion and develop the skills of other Fusion employees.

They will also assist in the development of standard services offering that Fusion will sell in the market.

Main Duties & Responsibilities

ServiceNow Implementation

• Manage the implementation of ServiceNow implementations to deliver outcomes and value to customer.
• Understand customer requirements and translate these into ServiceNow design to deliver outcomes and value for the customer.
• Provide ServiceNow best practice implementation guidance for the customer and Fusion delivery team.
• Own the technical design for the implementation of the ServiceNow platform based on ServiceNow and industry best practice.

Technical Leadership

• Coach and develop more junior Fusion employees in ServiceNow technology and best practices.
• Develop Fusion standard methodologies and approach to ServiceNow implementation based on Fusion service methodologies.
• Maintain certification in ServiceNow products in ITSM and related products.

Experience

Minimum of 7 years of experience in technology design and implementation with at least 4-5 years of direct ServiceNow implementation experience as a consultant.

Proven track record of successfully directing the implementation of significant ServiceNow projects in ITSM.

Demonstrated experience with Agile / Scrum methodologies.

Experience in industries relevant to Fusion such as telecoms, retail, utilities etc.

Knowledge of specific industry regulations or compliance standards (e.g., ISO 27007, SOC 2, HIPAA, PCI DSS) relevant to MSP operations.

Experience with APls, web services, and integration tools to connect ServiceNow with other enterprise systems.

Skills

Technical

• Strong implementation knowledge of Service Now platform and products
• Deep understanding of modern IT infrastructure, cloud computing (e.g., AWS, Azure, GCP), network architecture, cybersecurity, data management, and common enterprise applications.
• Strong coding skills in Java, Javascript and other related languages.

Inter‑personal Skills

• Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to nontechnical audiences and stakeholders at all levels.
• Ability to work in a team both in a leadership position and as a member.
• Strong leadership abilities and the capacity to mentor and guide development team members.
• Problem‑solving skills and the ability to think critically and strategically.
• Ability to work on your own and collaboratively in a fast‑paced environment.

Qualifications

Bachelor's degree in computer science, Information Technology, or a related field.

A master's degree is a plus.

Certifications

ITIL V4 Foundation (as minimum) ServiceNow certifications such as Certified Technical Architect (CTA), Certified Master Architect (CMA), Certified Application Developer, and / or Certified Implementation Specialist.

Cloud certification (architect level) on relevant platform e.g. AWS / Azure / Google Cloud

Our Offer

We are looking for a new employee for our Professional Service Team in UK.

The successful candidate will be offered a competitive salary and extensive social benefits, such as Cycle Scheme, Sports Membership and flexible bank holidays.

You will receive training and ongoing professional development to enable you to fulfil your role in the best possible way.

Contact

If you are interested, then we should get to know each other! Send your completed application documents to : Fusion Global Business Solutions Rosi Gonzalez