Service User Engagement Lead

NHS; Reading; Hybrid; GBP 33,000 - 39,000; Part time

Job summary

A leading independent healthcare provider in the UK seeks a Service User Engagement Lead to enhance user engagement strategies. The role involves managing both paid staff and volunteers, developing training programs, and ensuring a user-centered approach in service delivery. Candidates must demonstrate experience in training design, coordination, and strong administrative skills. This part-time position offers 22.5 hours a week with a salary range of £33,854–£38,444 (full-time equivalent).

Benefits

Bespoke induction training

Career development opportunities

Support from the wider team

Qualifications

• Proven experience in designing, delivering, and evaluating training programmes.
• Skilled in the coordination, supervision, and management of volunteers and paid staff.
• Strong report-writing and documentation skills, with attention to detail.

Responsibilities

• Manage paid staff and volunteers with criminal justice experience.
• Develop and deliver peer mentor training.
• Ensure Service User Engagement is embedded in service delivery.

Skills

Training programme design and delivery

Coordination of volunteers

Strong administrative skills

Report writing

Safeguarding practices

Job description

Job Summary

Practice Plus Group is expanding its Health in Justice service line into non‑custodial healthcare. We are looking for a Service User Engagement Lead to join our team in West Yorkshire.

Hours and Salary

Part time: 22.5 hours per week (Monday‑Friday, 3 days). Salary: £33,854‑£38,444 full‑time equivalent, depending on experience.

Responsibilities

• Manage paid staff and volunteers who have lived experience of the criminal justice system.
• Develop and deliver peer mentor training to prospective volunteers.
• Ensure Service User Engagement is embedded into all aspects of service delivery.
• Work alongside senior leadership teams to keep lived experience integral to the service we offer.
• Report to the Regional Service User Engagement Lead.

Qualifications and Skills

• Proven experience in designing, delivering, and evaluating training programmes.
• Skilled in the coordination, supervision, and management of volunteers and paid staff.
• Strong administrative and IT capabilities, with proficiency in relevant software and systems.
• Strong report‑writing and documentation skills, with attention to detail and clarity.
• Comprehensive understanding of safeguarding practices and risk management procedures.

How We Support You

Bespoke induction, including our Introducing Health in Justice training course.

Competency framework.

Regional and national career development opportunities.

Our bespoke Learning Management System to address your learning needs.

Support from the wider team.

Location

West Yorkshire Region – Main office: Leeds.

Legal Right to Work

Candidate must have a legal right to work in the UK. Offers subject to additional vetting and security checks.

About Us

Practice Plus Group is the UK's leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first. We aim to deliver a truly integrated model that guides all groups involved in the judicial pathway to provide a more meaningful experience to the involved individuals.

Employer Details

Practice Plus Group

Hawker House, Napier Court, 5-6 Napier Road, Reading, Berkshire, RG1 8BW

Website: https://practiceplusgroup.com/our-jobs/join-our-team/