Service User Engagement Lead

Practice Plus Group; Reading; On-site; GBP 33,000 - 39,000; Part time

Job summary

A leading healthcare provider is seeking a Service User Engagement Lead to join their West Yorkshire team. This part-time role involves managing staff and volunteers, developing training, and ensuring service user engagement is integral to service delivery. Candidates should have experience in training programme development and volunteer management. The position offers a salary of £33,854-£38,444 full-time equivalent, based on experience, and requires a legal right to work in the UK.

Benefits

Bespoke induction training

Career development opportunities

Support from the wider team

Qualifications

• Proven experience in designing, delivering, and evaluating training programmes.
• Skilled in the coordination, supervision, and management of volunteers and paid staff.
• Strong administrative and IT capabilities, with proficiency in relevant software and systems.

Responsibilities

• Manage paid staff and volunteers who have lived experience of the criminal justice system.
• Develop and deliver peer mentor training to prospective volunteers.
• Ensure Service User Engagement is embedded into all aspects of service delivery.

Skills

Training programme design

Volunteer coordination

Administrative skills

Report writing

Safeguarding practices understanding

Job description

Job Summary

Practice Plus Group is expanding its Health in Justice service line into non‑custodial healthcare. We are looking for a Service User Engagement Lead to join our team in West Yorkshire.

Hours and Salary

Part time: 22.5 hours per week (Monday‑Friday, 3 days). Salary: £33,854‑£38,444 full‑time equivalent, depending on experience.

Responsibilities

• Manage paid staff and volunteers who have lived experience of the criminal justice system.
• Develop and deliver peer mentor training to prospective volunteers.
• Ensure Service User Engagement is embedded into all aspects of service delivery.
• Work alongside senior leadership teams to keep lived experience integral to the service we offer.
• Report to the Regional Service User Engagement Lead.

Qualifications and Skills

• Proven experience in designing, delivering, and evaluating training programmes.
• Skilled in the coordination, supervision, and management of volunteers and paid staff.
• Strong administrative and IT capabilities, with proficiency in relevant software and systems.
• Strong report‑writing and documentation skills, with attention to detail and clarity.
• Comprehensive understanding of safeguarding practices and risk management procedures.

How We Support You

Bespoke induction, including our Introducing Health in Justice training course.

Competency framework.

Regional and national career development opportunities.

Our bespoke Learning Management System to address your learning needs.

Support from the wider team.

Location

West Yorkshire Region – Main office: Leeds.

Legal Right to Work

Candidate must have a legal right to work in the UK. Offers subject to additional vetting and security checks.

About Us

Practice Plus Group is the UK's leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first. We aim to deliver a truly integrated model that guides all groups involved in the judicial pathway to provide a more meaningful experience to the involved individuals.

Employer Details

Practice Plus Group

Hawker House, Napier Court, 5-6 Napier Road, Reading, Berkshire, RG1 8BW

Website: https://practiceplusgroup.com/our-jobs/join-our-team/