Service Technician Coordinator

HR GO Recruitment; Elsenham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a highly organised Service Planning & Scheduling Coordinator to join an operational team in Elsenham. This pivotal role ensures the timely scheduling of field technicians, enhancing service delivery for customers. Candidates must possess strong organisational skills, customer communication experience, and the ability to thrive in a fast-paced environment. The position requires adept coordination across multiple departments, contributing to continuous improvement in operations.

Qualifications

• Experience in planning, scheduling, or coordinating field-based teams.
• Background in fast-paced operational, service, technical, or FMCG environments.
• Strong people coordination skills and a collaborative team mindset.

Responsibilities

• Plan, coordinate, and optimise daily and weekly schedules for Field Service Technicians.
• Manage site bookings, permits, and compliance documentation.
• Liaise closely with Customer Experience team to resolve issues.

Skills

Planning and scheduling

Customer communication

Organisational skills

Time management

Team collaboration

Job description

Full time - 6 month contract

HRGO Recruitment are seeking a highly organised and proactive Service Planning & Scheduling Coordinator to join a fast-paced operational team at our client's Head Office. This is a pivotal role at the centre of daily service delivery, ensuring field technicians are where they need to be, when they need to be there, and customers receive a reliable, high-quality experience every time.

If you thrive in a busy environment, love coordinating people and priorities, and have a natural ability to keep operations running smoothly, this role offers a fantastic opportunity to make a real impact.

Key Responsibilities

• Plan, coordinate, and optimise daily and weekly schedules for a team of 10-15 Field Service Technicians.
• Manage site bookings, permits, RAMS, access requirements, and all associated compliance documentation.
• Coordinate new job allocations, new site locations, and customer mobilisations.
• Support regional and installation planning teams, including holiday and sickness cover.
• Ensure all materials, equipment, and resources are ordered, delivered, and ready for use on time.
• Liaise closely with the Customer Experience team to resolve issues, minimise complaints, and ensure timely attendance.
• Maintain accurate operational records, work schedules, and service documentation.
• Respond calmly and decisively to changes, adapting schedules in a fast-moving operational environment.
• Work collaboratively across multiple departments and regions, supporting continuous improvement initiatives.
• Bring forward new ideas to streamline planning processes and enhance service performance.

Requirements

• Experience in planning, scheduling, or coordinating field-based teams.
• Background in fast-paced operational, service, technical, or FMCG environments.
• Confident handling customer communication, issues, and service recovery.
• Exceptional organisational and time management skills, with the ability to juggle multiple priorities.
• Calm under pressure, solutions-focused, and proactive in approach.
• Strong people coordination skills and a collaborative team mindset.
• Committed to continuous improvement and aligned with company values.
• Comfortable bringing fresh ideas and contributing to better ways of working