Service Technician (Ag)

P Tuckwell Ltd; Wealden; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading agricultural services company in Wealden is seeking a skilled technician to service and repair agricultural equipment. The role involves maintaining high standards and building strong customer relationships. Ideal candidates will have experience with various machinery and a valid driving license. Competitive benefits include a company van and health programs.

Benefits

Healthshield Cash Back Plan

Employee Assistance Program

Long Service Awards

Company Pension Scheme

Paid holiday plus Bank Holidays

Company van for work purposes

Overtime opportunities

Qualifications

• Knowledge of a variety of machinery, especially agricultural.
• Experience using field-based diagnostic tools.
• Ability to maintain a professional relationship with customers.

Responsibilities

• Service and maintain agricultural equipment.
• Repair machines to meet performance standards.
• Inspect completed work and communicate with customers.

Skills

Experience with agricultural machinery

Customer relationship building

Effective communication

Professional image

Valid driving license

Job description

The Role

Reporting to the Service Manager, the main purpose of the job is to carry out high standard diagnostics, servicing and repairs to John Deere and other Agricultural equipment for new and existing customers. This is a customer facing role which requires you to build strong customer relationships and deliver world class customer service.

Essential Duties

• Service and maintain John Deere and other agricultural equipment to the manufacturers’ specifications.
• Repair and service machines to the agreed work plan to bring them up to the required standards.
• Inspect and test completed machines to ensure they are operating at expected performance levels, reporting any further defects or suspect conditions to the customer.
• Ensure due care is given to customer and company property.
• Provide the best possible levels of customer service at all times.

Skills and Qualifications

• Experience – knowledge and experience of a variety of machinery ideally, construction, agricultural, industrial or commercial vehicle-based machines. Use of field based diagnostic tools and equipment is essential.
• Relationship Builder – ability to interact with customers and develop/build a relationship that ultimately delivers a positively satisfying experience. To build and document knowledge of customers and their technical operations, feeding back any important information.
• Communication – ability to effectively communicate both internally and externally.
• Present a professional image at all times.
• A valid driving licence is essential.

Benefits

Company Benefits such as - Healthshield Cash Back Plan, Employee Assistance Program, Long Service Awards, Financial Wellbeing meetings, Company Pension Scheme, paid holiday plus Bank Holidays, a Company van for work purposes and overtime opportunities.