Service Team Manager — Lead Checkout & Customer Experience

Kingfisher; Chelmsford; On-site; GBP 34,000 - 38,000; Full time

Job summary

A leading home improvement retailer is seeking a Service Team Manager to drive customer experience and lead a high-performing team in their Chelmsford store. The role includes ensuring exceptional service, compliance, and team inspiration. Candidates should demonstrate strong emotional intelligence, a customer-centric approach, and be able to problem-solve effectively. In addition to a competitive salary, benefits include an award-winning pension scheme, generous holidays, and employee assistance programs.

Benefits

Award-winning pension scheme

Company Bonus Scheme

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Demonstrated experience in a managerial role.
• Ability to lead and inspire teams.
• Experience in customer service environments.

Responsibilities

• Lead the checkout team and ensure outstanding service.
• Drive safety and compliance routines across the store.
• Inspire and implement the customer-first agenda in daily operations.

Skills

Customer obsession

Emotional intelligence

Problem-solving

Influencing others

Job description

A leading home improvement retailer is seeking a Service Team Manager to drive customer experience and lead a high-performing team in their Chelmsford store. The role includes ensuring exceptional service, compliance, and team inspiration. Candidates should demonstrate strong emotional intelligence, a customer-centric approach, and be able to problem-solve effectively. In addition to a competitive salary, benefits include an award-winning pension scheme, generous holidays, and employee assistance programs.