Service Team Manager - Communities

Royal Borough of Windsor and Maidenhead; Thatcham; Hybrid; GBP 53,000 - 59,000; Full time

Job summary

A local authority in the UK seeks a compassionate and knowledgeable Service Team Manager to lead the Community Team. This role focuses on delivering quality care to older people and adults with disabilities, emphasizing a strengths-based, person-centred approach. You will manage complex casework and lead a multidisciplinary team, collaborating with health and housing sectors. The position offers a hybrid working model, generous annual leave, and various benefits to support employee well-being.

Benefits

32 days annual leave

Flexible working arrangement

Social Work England Registration Fees reimbursement

Local Government Pension Scheme

Free employee parking

Employee Assistance Programme

Discounts with retailers

Qualifications

• Knowledge in managing complex casework and multi-disciplinary teams.
• Experience in social care and support for older adults and individuals with disabilities.
• Skill in collaborating across sectors including health and housing.

Responsibilities

• Lead a team supporting older adults and people with disabilities.
• Champion strengths-based and person-centred practice.
• Manage complex casework, including Court of Protection matters.
• Promote community engagement and prevention initiatives.

Skills

Strengths-based practice

Person-centred practice

Leadership

Collaborative working

Education

Social Work England Registration

Job description

Overview

Join Our Adult Social Care Leadership Team – Champion Excellence in Community Support

We have an exciting opportunity for a Service Team Manager to lead our Community Team!

We are recruiting a knowledgeable and compassionate Service Team Manager to lead our Community Team at the Royal Borough of Windsor & Maidenhead. This important role is central to delivering our Social Care Futures vision and ensuring that older people and adults with physical disabilities are supported to live independently, safely, and meaningfully.

This is a full-time, permanent role with hybrid working, and a salary of £53,296 - £58,286 per annum.

About us

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority – takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community.

RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse. Given our Royal connections, the eyes of the world are often on us, and we continue to rise to the challenge.

Why now?

It’s a great time to join RBWM. We’ve started our transformation journey—Living Well Together—a vision shaped by staff that’s about helping residents live well and enabling our teams to work well together in a connected, compassionate, and forward-thinking environment. We’re investing in new roles, new technology, and enhanced learning and development to support our teams and improve outcomes.

Our latest staff survey shows:

• 92% of colleagues feel their work is meaningful
• 87% say their line manager demonstrates the council’s values

But don’t just take our word for it—watch our staff videos to hear directly from our teams about what it’s like to work here:

Adult social care careers | Royal Borough of Windsor and Maidenhead

Responsibilities

As Service Team Manager for the Community Team, you will lead a borough-wide service supporting older people and adults with physical disabilities. You will:

• Champion strengths-based and person-centred practice.
• Lead a multidisciplinary team to deliver safe, responsive, and outcome-focused support.
• Manage complex casework including Court of Protection matters.
• Work collaboratively across health, housing, and voluntary sectors.
• Promote prevention, choice, and community connection.
• Contribute to RBWM’s strategic priorities: building inclusive, healthy communities, delivering compassionate, high-quality services, and reducing health inequalities.

What we offer

• 32 days annual leave plus bank holidays
• Flexible working, including a hybrid working pattern for a better work-life balance
• Social Work England Registration Fees reimbursed
• Generous Local Government Pension Scheme, including life cover (3x annual salary) and AVC options
• Free employee parking close to the offices
• Give As You Earn scheme
• Instant Reward Scheme to recognise and reward innovative achievement
• Employee Assistance Programme providing counselling, advice and information
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunity’s employer, we encourage applications from all backgrounds, believing that diverse talent makes us stronger.

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview if you meet the minimum requirements for the role.

Interview and how to apply

Interview Date 20 October 2025

Contact for informal discussion: Kate Concannon (Deputy Director Adult Social Care) — email: [e-mail]