Service Support Manager — Hybrid IT Delivery Lead

The Channel Recruiter; East Midlands; Hybrid; GBP 35,000; Full time

Job summary

A leading recruitment firm is looking for a Service Support Manager in Nottingham, offering hybrid work. The ideal candidate will have strong organisational skills and confidence in data analysis. Responsibilities include coordinating customer meetings, maintaining service documentation, and improving service delivery. Candidates should be proficient in Microsoft 365 and possess excellent communication skills. A competitive salary of £35,000 and diverse employee benefits are included.

Benefits

Private Healthcare

Pension

25 days holiday rising to 30

Group Life Insurance

Income Protection

Gym Discounts

Free Fuel Fridays

Employee of the Quarter

Employee Referral program

Qualifications

• Strong organisational and administrative skills are a must.
• Confidence in working with data and reporting is essential.
• Basic understanding of IT service management (ITIL knowledge is a plus).

Responsibilities

• Act as a point of contact for routine service queries.
• Assist with contract administration and maintain service documentation.
• Support performance tracking against SLAs and KPIs.

Skills

Organisational skills

Confidence with data

Communication skills

Proficiency in Microsoft 365

Detail-oriented

Tools

Microsoft 365

Job description

A leading recruitment firm is looking for a Service Support Manager in Nottingham, offering hybrid work. The ideal candidate will have strong organisational skills and confidence in data analysis. Responsibilities include coordinating customer meetings, maintaining service documentation, and improving service delivery. Candidates should be proficient in Microsoft 365 and possess excellent communication skills. A competitive salary of £35,000 and diverse employee benefits are included.