Service Support Coordinator - Immediate Start

Office Angels; England; On-site; GBP 25,000 - 31,000; Full time

Job summary

A growing service organization in Crawley is looking for a Service Support Coordinator to ensure exceptional customer service and efficient day-to-day operations. This full-time role includes responding to customer inquiries, scheduling services, and coordinating with engineers. Candidates should possess excellent communication skills and strong organizational abilities. A rewarding career with training opportunities and competitive bonuses is offered.

Benefits

Generous bonus

Access to training and development opportunities

Annual salary reviews

Qualifications

• Experience with CRM systems is desirable but not essential.

Responsibilities

• Respond to incoming customer calls and log details accurately.
• Schedule services and communicate regularly with customers.
• Assign tasks to engineers and coordinate their schedules.

Skills

Excellent customer service and communication skills

Ability to work in a fast-paced environment

Strong organisational skills and attention to detail

Job description

Service Support Coordinator

Location: Crawley

Contract Type: Permanent

Salary: Starting salary of £28k + generous bonus and on‑call payments

Work Pattern: Monday to Friday 9am – 5:30pm whilst in training, transitioning to a shift pattern 8am – 8pm thereafter. Full time in the office. Occasional weekend work required on a rota basis, working from home, compensated with an on‑call allowance.

Are you passionate about delivering exceptional service and ensuring smooth day‑to‑day operations?

What you'll do:

• Respond to incoming customer calls and log details accurately in CRM system.
• Escalate queries to the relevant service team member.
• Schedule services, upgrades, and planned maintenance.
• Assign tasks to engineers and coordinate their schedules.
• Communicate regularly with customers to keep them updated.
• Order service and commercial parts and raise quotations.

What we're looking for:

• Excellent customer service and communication skills.
• Ability to work in a fast‑paced environment and manage multiple priorities.
• Strong organisational skills and attention to detail.
• Experience with CRM systems (desirable but not essential).

What's in it for you?

• Utilise your administration, planning, and organisational abilities.
• Build a rewarding career with a stable, growing company.
• Access excellent training and development opportunities.
• Benefit from annual salary reviews, competitive perks, and bonuses after a 6‑month period.

Next Steps:

• Please apply today with your up‑to‑date CV and contact details.
• If you have trouble uploading your CV, please email it to (email removed) and put the job title as the subject.

Office Angels is an Equal Opportunities Employer and we are an employment agency for permanent recruitment. By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.