Service & Scheduling Coordinator | Customer-Focused Operations

The Gap, Inc.; Knott End-On-Sea; On-site; GBP 25,000 - 30,000; Full time

Job summary

A national client in Knott End-On-Sea is seeking a Service Coordinator to join their successful team. The role requires a strong communicator who enjoys customer service. You will manage customer inquiries, schedule appointments, and oversee job completion. Offering a salary of £25,000-£30,000, the position also includes benefits such as holiday entitlement increasing with service, on-site parking, and a pension contribution. This is a full-time role with operational hours of 8:30 am to 5:00 pm, Monday to Friday.

Benefits

20 days holiday + bank holidays

On-site parking

Pension contribution

Qualifications

• Excellent customer service skills and experience.
• Ability to schedule and manage appointments efficiently.
• Competency in processing orders and managing procurement documentation.

Responsibilities

• Receive B2B and B2C customer service queries.
• Schedule engineering appointments.
• Troubleshooting product set up and queries.
• Open, manage and close jobs from beginning to completion.
• Manage procurement documentation and processing orders.

Skills

Strong communicator

Organised diary management

Time management

Team player

Job description

A national client in Knott End-On-Sea is seeking a Service Coordinator to join their successful team. The role requires a strong communicator who enjoys customer service. You will manage customer inquiries, schedule appointments, and oversee job completion. Offering a salary of £25,000-£30,000, the position also includes benefits such as holiday entitlement increasing with service, on-site parking, and a pension contribution. This is a full-time role with operational hours of 8:30 am to 5:00 pm, Monday to Friday.