Service Scheduler/Coordinator

Marlowe Kitchen Fire Suppression; Wellingborough; On-site; GBP 26,000; Full time

Job summary

A leading fire suppression service provider in Wellingborough is seeking a Service Scheduler/Coordinator to manage service orders and engineer dispatch. The ideal candidate will have a minimum of 2 years' experience in scheduling within a service-oriented role. Excellent communication skills and a proactive approach are essential. The position offers a competitive salary of up to £26,000 per annum along with comprehensive benefits including life assurance, pension, and generous paid time off.

Benefits

Competitive salary

Future-focused pension

Life assurance

Generous time off

Employee recognition scheme

Career development opportunities

Free onsite parking

Qualifications

• Minimum of 2 years' experience in a Scheduling, Planning, or Coordination role.
• Prior experience scheduling field-based personnel is highly desirable.
• Proficient in using internal and third-party systems/databases.

Responsibilities

• Process customer maintenance orders for Ansul Fire Suppression Systems.
• Schedule and dispatch Ansul Engineers efficiently.
• Prepare and process monthly maintenance schedules.

Skills

Customer service skills

Attention to detail

Communication

Organizational skills

Proficiency in Microsoft Excel

Proactive approach

Tools

CRM Systems

Microsoft Outlook

Job description

Overview

Service Scheduler/Coordinator - Wellingborough

Are you ready to be part of the market leader in kitchen fire suppression systems? At Marlowe Kitchen Fire Suppression, we excel in designing, installing, and maintaining top-notch systems for a wide range of clients across the UK, including hotels, restaurants, schools and hospitals.

Basic Salary – upto £26,000 per annum depending on experience

Pension, Life Assurance & much more. – Please see our generous remuneration packages below

Responsibilities

Marlowe Kitchen Fire Suppression’s Service Coordinator/Scheduler’s

Process customer maintenance orders for Ansul Fire Suppression Systems to completion. Efficiently and profitably schedule and dispatch Ansul Engineers on behalf of Marlowe Fire Kitchen Suppression in order to complete maintenance visits in line with customer requirements and industry standards. Requires excellent customer service skills with excellent attention to detail and the ability to work well under pressure. The role requires a proactive approach and excellent personal interaction with all departments within the business supporting our Customer Charter.

• Coordinating and scheduling service visits and engineer call-outs to ensure efficient delivery of support and maintenance


• Develop and maintain strong working relationships with Engineers and internal colleagues to ensure all service calls are actioned efficiently and within required timescales.


• Collaborate closely with the Service Manager to consistently meet and exceed customer expectations.


• Communicate effectively with key clients via telephone to strengthen both internal and external working relationships.


• Prepare and process monthly maintenance schedules.


• Set up new maintenance jobs and contracts for newly acquired sites.


• Accurately enter and manage data within the CRM system.


• Raise supplier purchase orders as required.


• Answer and manage incoming telephone calls in a professional and timely manner.


• Ensure all customer queries are resolved promptly and effectively.


• Generate and distribute weekly reports on customer accounts.


• Prepare Risk Assessments, Method Statements (RAMS), and permits as needed for site access.


• Monitor and update customer portals to maintain real-time service visibility; send completion documentation to clients as required.


• Review and manage stock requirements for Engineers in relation to scheduled jobs.


• Perform general administrative tasks to support day-to-day operations.

Who We’re Looking For

As well as having all the usual attributes of a great Marlowe Kitchen Fire Suppression employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:

• A minimum of 2 years' experience in a Scheduling, Planning, or Coordination role, ideally within a field-based service environment.


• Prior experience scheduling field-based personnel (e.g., engineers) is highly desirable; however, candidates from similar operational or service-led industries will also be considered.


• Proficient in the use of internal and third-party systems/databases, with the ability to quickly adapt to new platforms.


• Demonstrates a proactive approach to managing workload and addressing scheduling challenges.


• Clear and confident communicator with a professional telephone manner, capable of engaging effectively with both colleagues and customers.


• Possesses sound literacy and numeracy skills, with attention to detail in written and data-related tasks.


• Strong working knowledge of Microsoft Excel and Outlook, with the ability to navigate and utilise tools efficiently.


• Displays a confident and professional demeanour, able to engage with stakeholders at all levels.


• Excellent communication skills, both written and verbal, with the ability to convey information clearly and concisely.


• Exceptionally well-organised, with the ability to prioritise tasks effectively, often using initiative to manage competing demands.


• Maintains a calm and focused approach under pressure, especially when managing changing priorities or tight deadlines.


• Deadline-driven, with the confidence and capability to meet daily and weekly targets.


• Dynamic, forward-thinking, and open to continuous improvement in processes and systems.


• A strong team player who is also capable of working independently and taking ownership of responsibilities where appropriate.

Our Commitment to Attracting, Rewarding & Retaining Talent

At Marlowe Kitchen Fire Suppression, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.

• Competitive Salary – Earn up to £26,000 per annum, with the final offer based on your experience and the value you bring.

• Future-Focused Pension – Build your financial security with our trusted Royal London Pension Scheme.


• Life Assurance – Peace of mind with 4x your annual salary in life cover, providing support for your loved ones.


• Generous Time Off – Enjoy 25 days of paid holiday, plus all UK bank holidays – time to rest, recharge, and unwind.


• Refer & Earn – Receive up to £1,000 per successful referral, with no limit on how many people you can refer.


• Wellbeing Matters – Access our dedicated Mental Health & Wellbeing Programme, supporting you both inside and outside of work.


• We Celebrate You – Be recognised and rewarded through our Employee Recognition Scheme, because your efforts matter.


• Grow Your Career – Take advantage of clear development and progression opportunities as we invest in your future.


• Free Onsite Parking – Save time and money with secure, onsite parking at no cost to you.

A Little More About Marlowe Kitchen Fire Suppression

At our core, we are a small, regionally focused business that prides itself on delivering a bespoke and reactive service. Our clients receive undivided attention and dedication, ensuring their needs are met with precision and care.

Yet, we have the luxury of being part of a larger group of businesses within the Fire Protection, Security, and Building Management Systems industry. This connection allows us to share best practices, access learning and development academies, and benefit from Human Resource specialists and industry knowledge. This synergy ensures we are constantly improving and staying ahead in the critical service industry.

Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client.

Our Businesses Include:

• Alarm Communications acl.uk.com/careers


• Clymac clymac.co.uk/careers


• FAFS Fire & Security fafsfireandsecurity.com/careers


• Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/


• Morgan Fire Protection morganfire.co.uk/recruitment/


• Marlowe Smoke Control marlowe-aov.co.uk/careers/


• Marlowe Fire & Security marlowefireandsecurity.com/vacancies/

Equal Opportunities

At Marlowe Kitchen Fire Suppression, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered