Service Scheduler

Pertemps; Andover; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading manufacturing company based in Andover is seeking a Service Scheduler to provide exceptional customer service and handle scheduling tasks. The ideal candidate will be customer-focused, technically savvy, and able to work independently. This full-time position requires a strong administrative background and excellent communication skills. The starting salary is £26,500 with 22 days of annual leave plus bank holidays.

Benefits

22 days annual leave plus bank holidays

Qualifications

• Strong customer service and administrative experience.
• Competent Microsoft user.
• Knowledge or interest in technology.
• Confident in asking diagnostic questions.
• Ability to work on own initiative.
• Excellent verbal and written communication skills.

Responsibilities

• Receive incoming calls from customers placing fault or support calls.
• Recording details on the service management system.
• Provide first line troubleshooting to gather technical information.
• Manage call responses, telephone support, and scheduling engineers' service appointments.
• Schedule preventive maintenance visits in line with customers' needs.
• Ensure engineers are booked on and off calls.
• Raise invoices.
• Maintain and update customer records as required.

Skills

Customer service skills

Administration experience

Microsoft Office proficiency

Technical knowledge or interest

Diagnostic questioning

Ability to work independently

Verbal communication skills

Written communication skills

Job description

Service Scheduler

Pertemps are currently recruiting for a service scheduler who has a passion for tech to join a leading manufacturing company in Andover.

Responsibilities

• Receive incoming calls from customers placing fault or support calls
• Recording details on service management system
• Provide first line troubleshooting to gather technical information
• Manage call responses, telephone support and scheduling engineers service appointments.
• Schedule preventive maintenance visits in line with customers needs
• Ensure engineers are booked on and off calls
• Raise invoices
• Maintain and update customer records as required

Requirements

• Strong customer service and administrative experience
• Competent Microsoft user
• Knowledge / interest in technology
• Confident in asking diagnostic questions and providing first line troubleshooting advice
• Ability to work on own initiative
• Excellent verbal and written communication skills

The Service Scheduler Role

• Monday – Friday, 8.30am – 5pm or 9am – 5.30pm
• Fully office based
• £26,500 starting salary
• 22 days annual leave plus bank holidays

If you are interested in this Service Scheduler position, please apply below or contact Jemma at Pertemps.