Service Planner

EdwardsUK Edwards Limited; Warrington; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service planning firm in Warrington is seeking a Service Planner to manage day-to-day schedules of field service engineers. The ideal candidate will ensure timely service delivery by effectively managing workload and customer communications. Responsibilities include utilizing SAP for planning, confirming service visits, and maintaining accurate records. Candidates must demonstrate excellent communication skills and a strong planning ability. This role requires UK residency and the ability to adapt to various situations.

Qualifications

• Experience in business administration.
• Excellent telephone manner.
• Ability to manage and prioritise workload.

Responsibilities

• Manage day-to-day work schedules of field service engineers.
• Ensure orders are allocated and released prior to site visits.
• Liaise with customers to arrange and confirm service visits.
• Monitor and record progress of all customer orders.

Skills

SAP knowledge

Excellent communication

Planning and organizing

Excellent PC skills

Creativity

Fluency in English

Adaptability

Tools

Microsoft Office

Job description

Overview

As a Service Planner, your mission is to take responsibility for planning the day-to-day work schedules of our field service engineers, ensuring that all planned service requirements are met in a timely and efficient manner.

Responsibilities

• Effectively manage the use of the SAP planning systems.
• Set the Engineers work schedules so as to maximise efficiency and minimise non utilised hours.
• Ensure orders are correctly allocated and released to the engineer prior to the site visit date.
• Liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out.
• Monitor and record the progress of all customer orders to guarantee work is fully completed along with additional work planning.
• Maintain all orders within SAP, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities.
• Regularly liaise with the Field Service Engineers, Service Sales Managers, Capital Sales managers and internal departments to expedite customer requests.
• Regularly liaise with the Planning Team Leader, Service Manager, Field Service Engineer Team Leader in order to highlight and resolve any operational/planning problems in an effective and efficient manner.
• Collate information from the Field Service Engineers to accurately record and maintain customer records and information.
• Experience of working in business administration.
• Excellent communication and interpersonal skills.
• Strong planning and organising skills.
• Ability to manage and prioritise workload.
• Excellent PC skills including Microsoft Office.
• Excellent telephone manner.
• SAP knowledge and experience desirable.
• Good knowledge of Microsoft Office applications.
• Fluent in English.
• Adaptability - ability to modify style in order to achieve results and maintain effectiveness.
• Creative Thinking - Ability to identify alternatives to current thinking. Ability to develop and implement innovative solutions to problems.
• Planning & Organising - Ability to establish and implement a systematic course of action to achieve an objective effectively and efficiently.
• You must live in a commutable distance from Warrington and be a UK resident with a valid UK work permit if required.