Service Operations Manager

Utimaco; Aylesbury; On-site; GBP 45,000 - 65,000; Full time

Job summary

A technology company in Aylesbury seeks an experienced professional to operate and maintain their HSMaaS offering, ensuring service continuity and compliance in data operations. The role involves managing customer onboarding and leading global data center initiatives. A bachelor's degree and strong technical skills in service operations and networking are essential. This position offers a supportive corporate culture and flexible working options.

Benefits

Company pension scheme

Flexible working model

Health insurance for overseas travel

Additional vacation days on special occasions

Qualifications

• Proven ability to manage complex projects in regulated environments.
• Strong technical knowledge in infrastructure operations and data centers.
• Excellent analytical thinking and quick understanding of complex systems.

Responsibilities

• Operate and maintain the HSMaaS offering, ensuring uninterrupted service.
• Manage customer onboarding and service delivery across data centers.
• Lead the opening of new data center instances globally.

Skills

High-availability service operations

Networking (TCP/IP, TLS, firewalls)

Problem solving and incident analysis

Attention to detail

Strong communication skills

Education

Bachelor’s degree or equivalent experience

Job description

Responsibilities

• Operate and maintain the HSMaaS offering, ensuring uninterrupted service delivery and 100% availability.
• Manage customer onboarding, service delivery, and large-scale migrations across data centers or HSMs with no service disruption.
• Lead the opening of new data center instances globally, including due diligence, procurement, setup, and audits.
• Oversee change control processes, infrastructure upgrades, and continuous service improvement initiatives.
• Ensure compliance with security audit requirements by maintaining evidence and enforcing operational procedures.

Qualifications

• Bachelor’s degree or equivalent experience in a technical field, with a background in high-availability service operations.
• Proven ability to manage complex, concurrent projects in regulated environments (e.g., ISO 27001, PCI DSS).
• Strong technical knowledge of networking (TCP/IP, TLS, firewalls), infrastructure operations, and data center environments.
• Experience with problem solving, incident analysis, and operational logging in secure service settings.
• Excellent attention to detail, analytical thinking, and the ability to quickly understand complex systems.
• Strong communication, documentation, and collaboration skills in English, with a customer-focused and security-oriented mindset.

Benefits

• An open and friendly corporate culture characterized by constructive and collaborative interaction
• We provide you with support for your future plans with a company pension scheme (depending on country-specific circumstances)
• Early risers and night owls - thanks to a flexible working model you can organise your working day yourself
• We also support you privately â benefit from special payments or additional vacation days on anniversaries or other special occasions
• We provide all employees with health insurance for overseas travel and private accident insurance
• Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken