Service Manager – UK & Ireland & Nordics (Technical Customer Support)

Fortive; Bracknell; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global technology company is seeking a Service Manager to oversee technical service operations across the UK, Ireland, and the Nordics. The ideal candidate will have over 8 years of leadership experience, including 5 years in customer service, and a strong background in field service operations, ideally in medical devices. This full-time role includes managing teams, improving service delivery, and ensuring compliance with regulatory standards.

Qualifications

• At least 8 years of leadership experience including 5 in customer service.
• Strong track record as a people manager and change agent.
• Experience in field service operations ideally in medical devices.

Responsibilities

• Lead and develop a regional field service team ensuring high performance.
• Manage distributors and service providers.
• Drive operational excellence, manage resources, and improve service delivery.

Skills

Leadership

Team Management

Problem-solving

Coaching

Microsoft Office

Education

Bachelor's Degree or higher education

Tools

Business Intelligence tools

Microsoft Excel

Project Management Software

Job description

Description

Service Manager UK & Ireland & Nordics

• we do not sponsor Visa for this position
• business travel may take up approximately 25% of the time in this role

Were looking for a proven people leader to take charge of our technical service operations across the UK Ireland and the Nordics. This role is ideal for someone who thrives on driving change improving performance and leading teams through transformation.

What Youll Do

• Lead and develop a regional field service team ensuring high performance and growth.
• Manage distributors and service providers
• Drive operational excellence manage resources and improve service delivery.
• Collaborate with sales teams and customers to resolve issues and enhance satisfaction.
• Own regional KPIs budgets and reporting to meet business targets.
• Ensure compliance with regulatory and quality standards.
• Grow the Technical Service Business
• Champion continuous improvement and innovation in service processes.

What Were Looking For

• At least 8 years of leadership experience including 5 in customer service.
• Strong track record as a people manager and change agent.
• Experience in field service operations ideally in medical devices.
• Skilled in coaching planning and problem-solving.
• Familiar with regulatory environments (FDA ISO) and project management.

Preferred

• Background in medical devices or healthcare service.
• Experience managing remote teams and service operations.
• Very comfortable with Microsoft Office (excel in particular) Business Intelligence and AI tools
• Bachelors Degree or higher education

Required Experience : Manager

Key Skills

MAC,Active Directory,Service Support,End user,Access Points,trouble tickets,OS,Linux,Project Management,Service Management,Service Quality,Setup,Service Desk,hardware,Software Applications

Employment Type : Full-Time

Experience : years

Vacancy : 1